Confused, How can you file a Safe-T claim for a Amazon Fulfilled Item?

[Dogtamer]

@Dogtamer

@Image

What I don’t get is the last line of this email, where a customer was refunded since they were returning a FBA item, no reason give except “Customer Return.”

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@HobbesIsMyTiger

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To the best of my knowledge (for what that’s worth) there has been no changes in SAFE-T claim policies that would allow them to be filed for FBA orders.

@Old-Timer

The FBA return emails have links that do not function correctly for Safe-T Claim and Help Pages.

I believe it is just human error. It appears they put the Safe-T claim info on the FBA return email instead of the FBM return email template.

@Dogtamer

Over the 8+ months since you created this topic-thread, Image, I’ve seen a sharp uptick in 3P Sellers advocating filing a SAFE-T Claim for FBA Orders over in the NSFE, and related discussion forums.

I’ve mentioned before (link, 103125 SAS post) that I’ve seen members of the FMT-CMT recommend filing a SAFE-T Claim for FBA orders, & some of them are still at it, as may be seen in Xander_Amazon’s 012726 post here (emphasis mine):

https://sellercentral.amazon.com/seller-forums/discussions/t/0bbd0907-0cd8-4599-a4ff-efd1fc5eaf4d?postId=7240e957-9f0c-4629-82e4-332c4fc05ed8

Xander_Amazon

In reply to: Macqueen’s post

4 hours ago

When a buyer repeatedly returns items like trash, sand, or other materials instead of your actual product, this is a serious form of buyer abuse that Amazon takes seriously. However, the process can take time as Amazon investigates these patterns.

Here’s what you should know about the buyer abuse reporting feature you’ve been using: The “Report a Suspicious Order” tool is designed to flag these issues to Amazon’s Buyer Abuse team, who use technology and machine learning to identify abuse patterns. While it may feel like nothing is happening, these reports do contribute to building a case against abusive buyers.

Since you’re dealing with FBA orders, you have additional protections available. For each fraudulent return where you received the wrong item back, you can file a SAFE-T claim. This is a self-service reimbursement tool that can help you recover losses from returns where buyers sent back materially different items.

For each of the 19 fraudulent returns, file individual SAFE-T claims through Seller Central. When filing, clearly document that you received trash/sand/incorrect items instead of your product. Include photos if you have them showing what was returned versus what was shipped.

Continue reporting each new incident through the “Report a Suspicious Order” feature. These reports help Amazon’s systems identify patterns of abuse, even if you don’t see immediate action.

As I’ve done several times previously in testing the viability of such a functionality, I plugged several new FBA Customer Return Order ID’s into the File a SAFE-T Claim (link) Dashboard’s ‘Order ID’ filter, and invariably got the long-standard error message:

“This order is not eligible for SAFE-T claim. Only Seller Fulfilled Prime orders, MFN Prepaid Return Label orders, Easy Ship orders and VAS orders, are eligible for SAFE-T claims. Please refer to Amazon SAFE-T Claim Policy for more details”

This experiment has been invariably reproducible each and every time I’ve performed it, leading me to conclude that either:

a - I don’t know the secret handshake, or

b- that the functionality simply doesn’t exist.

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I’ve mentioned before (link, 102225 SAS post) that Xander was one of the first mods I saw post a ‘Cyrano-generated’ reply (i.e., utilizing the Amazonian-only v. of Project Amelia/Seller Assistant AI); the available evidence of which I’m aware strongly suggests that this practice is becoming more commonplace amongst the NSFE mods…