I get the Safe-T claim options we have with our FBM (FBus) orders.
In case you would like to appeal the refund decision, you can file a Safe-T Claim using Seller Central. For more information on Safe -T reimbursements, visit our help page.
What I don’t get is the last line of this email, where a customer was refunded since they were returning a FBA item, no reason give except “Customer Return.”
Now I’m confused.
Are you saying that Amazon told you that you could file a SAFE-T claim for an FBA order? Or that you are dissatisfied with the return reason given?
Here is the full email, yes I am also confused.
Dear ImageAbility,
Initiated a refund in the amount of USD 37.05 to xxx xxxx for the following items:
Order : xxx-yyyy-3473818
Fulfillment : Amazon Fulfilled
ASIN Sku Order Quantity Return Quantity Order Item Refund Reason
B0BXXXXXX xx-yy-zzz-BLK-WHT-000-aa-vv-FBA 1 1 (Full product name) Customer Return
We will adjust your seller account accordingly.
In case you would like to appeal the refund decision, you can file a Safe-T Claim using Seller Central. For more information on Safe -T reimbursements, visit our help page.
Regards,
Amazon Services
ETA bold formatting, since I could not belive this email.
Huh. An Amazon email that’s both useless and wrong. Shocking.
To the best of my knowledge (for what that’s worth) there has been no changes in SAFE-T claim policies that would allow them to be filed for FBA orders.
I can think of several situations we had where I would love to be able to file a safe-T claim, but I don’t think it’s possible even if they say it is.
-Ana
Starting on 03/13/2024, I have been receiving newer versions of return emails for Seller fulfilled and Amazon fulfilled orders.
Subjects with: Refund Initiated for Order
Subjects with: Return authorization notification for Order
The FBA return emails have links that do not function correctly for Safe-T Claim and Help Pages.
I believe it is just human error. It appears they put the Safe-T claim info on the FBA return email instead of the FBM return email template.
Hmm, how can Sellers report this so that it’s fixed?
Yup. Someone broke a template.
Done. quickly and not very well.
The bottom of the email has a report feature.
Over the 8+ months since you created this topic-thread, Image, I’ve seen a sharp uptick in 3P Sellers advocating filing a SAFE-T Claim form FBA Orders over in the NSFE, and related discussion forums.
Admittedly, I haven’t tried having our people test this thesis - largely because we have used for many years successfully used a ‘template’ similar to the one posted 020524 by a seasoned & savvy seller found here (link, NSFE), adjusting it as circumstances warrant (‘Switcheroo’ situations or what have you).
Yet I do wonder if the long-rabid devotion in our society for depending exclusively upon the prominent Search Engine results for this or that search term, rather than doing the heavy lifting of doing Due Diligence on one’s own part, hasn’t been compromised even further by the equally-fervent rush to embrace AI implementations.
After reading another such advocation (posted by someone whom I also recognize to be a seasoned and savvy 3P Seller) earlier today, 112924, I yet again checked the oft-retitled SHC page Reimbursement for seller-fulfilled network prepaid returns (link) to see if the Editorial Team had made any revision to the eligibility requirements; the below-excerpted quote (bolded AND italicized emphasis mine) of that help page would not seem to support any such supposition:
Still curious* as to why such an uptick in advocacy might have occurred, I decided to plug in the Search Query “Are FBA Returns eligible for SAFE-T Claims?” for Google Search (without a Search Operator, ‘advanced’ or otherwise), and found that its “AI Overview” suggests that such an unprecedented & unheralded change in Amazon’s policy for SAFE-T Claims being available IS being touted by various (likely, methinks, poorly-informed) ‘eCommerce Guru’ sites over the last year.
Handbaskets abound.
Curiosity may have cost the proverbial cat one or more of the fabled 9 Lives, but we all know that I’m a dog, and I can attest to having suffered only glancing blows from following the same course… 
I’ve mentioned before (link, 103125 SAS post) that I’ve seen members of the FMT-CMT recommend filing a SAFE-T Claim for FBA orders, & some of them are still at it, as may be seen in Xander_Amazon’s 012726 post here (emphasis mine):
As I’ve done several times previously in testing the viability of such a functionality, I plugged several new FBA Customer Return Order ID’s into the File a SAFE-T Claim (link) Dashboard’s ‘Order ID’ filter, and invariably got the long-standard error message:
This experiment has been invariably reproducible each and every time I’ve performed it, leading me to conclude that either:
a - I don’t know the secret handshake, or
b- that the functionality simply doesn’t exist.
I’ve mentioned before (link, 102225 SAS post) that Xander was one of the first mods I saw post a ‘Cyrano-generated’ reply (i.e., utilizing the Amazonian-only v. of Project Amelia/Seller Assistant AI); the available evidence of which I’m aware strongly suggests that this practice is becoming more commonplace amongst the NSFE mods…
Nah. The NSFE mods posting this stuff are just wrong. Always have been. You cannot file a SAFE-T claim for FBA orders. You can open a case with Seller Support, which is likely what they meant, but that’s it. If the mods are getting this from AI, then the AI is wrong and the mods didn’t notice/don’t know better/don’t care.
Another mod has now replied correcting it:
Hi @Macqueen
I want to clarify some information from my colleague’s earlier response. I apologize for the confusion - SAFE-T claims are not available for FBA orders in the US marketplace. As you correctly noted, SAFE-T claims only apply to seller-fulfilled orders (MFN, Seller Fulfilled Prime, Easy Ship, etc.).For FBA orders where you’re receiving materially different items back (trash, sand, etc.), the correct path is:
For reimbursement on these fraudulent returns:
- Continue opening cases with Seller Support for each return
- Request reimbursement based on receiving the wrong item back
- Provide detailed photos showing: the unopened box, the LPN sticker (legible), the contents after opening, and what you expected to receive
For stopping the buyer’s behavior:
- Keep using the “Report a Suspicious Order” feature for each incident - these reports do build a pattern in Amazon’s systems even though action isn’t immediate
- The machine learning systems use these reports to identify abusive buyers over time
I understand this has been incredibly frustrating, especially with 19 fraudulent returns. Amazon should be inspecting these returns before accepting them back into your inventory. If you’d like, please share your most recent case IDs where reimbursement was denied, and I can look into whether there’s an escalation path available.
Appreciate your patience while we work through this.
Best,
Ram
Perhaps as a result of one of the seasoned & savvy forum veterans questioning Xander_Amazon’s above-quoted 012826 assertion that filing SAFE-T Claims was an available option for FBA Orders*, and/or the OP’s 012926 reply indicating the afore-mentioned standard error message thrown by the SAFE-T Claims Dashboard when fed FBA Order IDs, Xander edited that ill-informed post 3 hours ago:
This is the 020625 post, made by Ram_Amazon, to which he’s referring (a post which will now be my go-to definitive FMT/CMT-derived citation for this matter):
Based upon long observation of Xander’s Posting History (link, 012325 SAS post) - he was one of Katie’s “New Year, New Voices” mods, as our friend @Chimanimani’s 012325 SAS post (link) will attest - and the fact that s/he/it was among the first mods I saw to post a ‘Cyrano’-derived reply, & the prevailing trend of embrangling us ever-further in technologies which are, at their root, intended to alleviate the Maritain Principle**, I harbor a good deal of confidence in the notion that the fallacious information was likely supplied by an AI query response.
If so, the best can probley*** hope for is that this could prove a teaching moment to the idgits of Amazon’s Project Rainier-spawned Dufus Family (link, 092o24 SAS coinage) of “enhanced” Amabots - 'cause, by all available lights I can ken, there ain’t no signs of them doing anything other than increasing their sway in the coming years of Sailing The River…
Or, mayhaps, even probably, as the “it is off topic or inappropriate” flags don’t seem to me to be quite as effective, nowadaze, as they once were…
Yes, Virginia, dat duhty Dogtamer do sling slang…
Ok, Ram is my new favorite NSFE mod.
The hero we needed!
All of these are accurate, easy to understand, and helpful.
Likely trained by a unique organization!
Him, Her or Themself. They had to be a seller at some time. The ONLY way you would know the rules of Amazon.
Simply and clearly an amazon seasoned seller.
So definitely not cut out to be a forum mod. Maybe they thought “I can actually help sellers, I get it!”
Bets on how long they last?? 
Not long, I fear I would not last long. Out of corporate hygiene for 35 years now. I feel it takes a strong/weak person to not put up or put up with the hygiene.
Though as I likely wind down, it feels like a fun thing to do. 
Yet to be honest, Amazon changes the rules so often, I would have to be a life long learner. 
This type of thing is why I refuse at my retail job to even be any part of management when they ask me to. The way they make managers and associate managers behave is ludicrous. I already have to rein myself in when a “district manager” shows up for a “review” (which means see only the bad, do not acknowledge any good by the team). One is supposedly able to “discuss” things with them, but after 14 years there I know better. Blinders firmly in place.
