I get the Safe-T claim options we have with our FBM (FBus) orders.
In case you would like to appeal the refund decision, you can file a Safe-T Claim using Seller Central. For more information on Safe -T reimbursements, visit our help page.
What I don’t get is the last line of this email, where a customer was refunded since they were returning a FBA item, no reason give except “Customer Return.”
Now I’m confused.
Are you saying that Amazon told you that you could file a SAFE-T claim for an FBA order? Or that you are dissatisfied with the return reason given?
Here is the full email, yes I am also confused.
Dear ImageAbility,
Initiated a refund in the amount of USD 37.05 to xxx xxxx for the following items:
Order : xxx-yyyy-3473818
Fulfillment : Amazon Fulfilled
ASIN Sku Order Quantity Return Quantity Order Item Refund Reason
B0BXXXXXX xx-yy-zzz-BLK-WHT-000-aa-vv-FBA 1 1 (Full product name) Customer Return
We will adjust your seller account accordingly.
In case you would like to appeal the refund decision, you can file a Safe-T Claim using Seller Central. For more information on Safe -T reimbursements, visit our help page.
Regards,
Amazon Services
ETA bold formatting, since I could not belive this email.
Huh. An Amazon email that’s both useless and wrong. Shocking.
To the best of my knowledge (for what that’s worth) there has been no changes in SAFE-T claim policies that would allow them to be filed for FBA orders.
I can think of several situations we had where I would love to be able to file a safe-T claim, but I don’t think it’s possible even if they say it is.
-Ana
Starting on 03/13/2024, I have been receiving newer versions of return emails for Seller fulfilled and Amazon fulfilled orders.
Subjects with: Refund Initiated for Order
Subjects with: Return authorization notification for Order
The FBA return emails have links that do not function correctly for Safe-T Claim and Help Pages.
I believe it is just human error. It appears they put the Safe-T claim info on the FBA return email instead of the FBM return email template.
Hmm, how can Sellers report this so that it’s fixed?
Yup. Someone broke a template.
Done. quickly and not very well.
The bottom of the email has a report feature.
Over the 8+ months since you created this topic-thread, Image, I’ve seen a sharp uptick in 3P Sellers advocating filing a SAFE-T Claim form FBA Orders over in the NSFE, and related discussion forums.
Admittedly, I haven’t tried having our people test this thesis - largely because we have used for many years successfully used a ‘template’ similar to the one posted 020524 by a seasoned & savvy seller found here (link, NSFE), adjusting it as circumstances warrant (‘Switcheroo’ situations or what have you).
Yet I do wonder if the long-rabid devotion in our society for depending exclusively upon the prominent Search Engine results for this or that search term, rather than doing the heavy lifting of doing Due Diligence on one’s own part, hasn’t been compromised even further by the equally-fervent rush to embrace AI implementations.
After reading another such advocation (posted by someone whom I also recognize to be a seasoned and savvy 3P Seller) earlier today, 112924, I yet again checked the oft-retitled SHC page Reimbursement for seller-fulfilled network prepaid returns (link) to see if the Editorial Team had made any revision to the eligibility requirements; the below-excerpted quote (bolded AND italicized emphasis mine) of that help page would not seem to support any such supposition:
Still curious* as to why such an uptick in advocacy might have occurred, I decided to plug in the Search Query “Are FBA Returns eligible for SAFE-T Claims?” for Google Search (without a Search Operator, ‘advanced’ or otherwise), and found that its “AI Overview” suggests that such an unprecedented & unheralded change in Amazon’s policy for SAFE-T Claims being available IS being touted by various (likely, methinks, poorly-informed) ‘eCommerce Guru’ sites over the last year.
Handbaskets abound.
Curiosity may have cost the proverbial cat one or more of the fabled 9 Lives, but we all know that I’m a dog, and I can attest to having suffered only glancing blows from following the same course… 
