[image] [The Verge] Amazon has ended its periodicals program, and independent publishers are panicking The only option active at the Contact Buyer link was Provide a Courtesy Refund I think you might be wrong about this, so you might want to confirm again as this is not the case for me. I jus…

No, all other options were greyed except the Courtesy Refund on the buyer link on their order. It was a shipped order. Still that way: [image]

First, I can NOT count. I have 8 options - Not 6 like yours, Below is for an order SHIPPED March 20th - 6 months ago. My only guess, is that I am in the Handmade program, though 95% of my Sales are not. (and if you are wondering, all 3 orders I checked were not handmade.) [Screen Shot 2023-09-…

Those are the options I used to see, and I would use ‘Other’; this the first time I have not had all those options. Maybe I am an earlier part of a new rollout.

[image] Chimanimani: On another UNRELATED point, on the Messages side of Amazon (not the order side where you click the customer name - the Contact Buyer page (CBP) ), there are Templates, where on the Contact Buyer page there is not, so on the CBP, I almost always click the “other” option, and …

[image] [The Verge] Amazon has ended its periodicals program, and independent publishers are panicking go back to the tab where the customer’s name message opened I could not do this because the ‘Other’ option that would allow a message was not available. I could only choose to refund.

Yeah, I did this for awhile, but most of my templates have INSERTS, like ship date, and tracking number, deliver by dates and carrier.

I don’t know what is happening to this thread, the original post is gone and somehow others got mixed up with [The Verge] Amazon has ended its periodicals program, and independent publishers are panicking @Papy do you know what happened?

@Papy split this part of the topic out of the other one and created it as it’s own thread.

[image] primetime: Maybe I am an earlier part of a new rollout OH SH*T, if that is the case. . Well another option (not a good one, and not for Amazon Buy Shippers), but available to me, is that I use Shipstation, and the customer contact (email) address is passed over by Amazon. so I can …

the off topic - kinda my fault, but I was responding to a comment in that thread. :stuck_out_tongue_winking_eye:

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primetime September 15, 2023, 4:18am 6

I could not do this because the ‘Other’ option that would allow a message was not available. I could only choose to refund.

[The Verge] Amazon has ended its periodicals program, and independent publishers are panicking