I just received two copyright infringement violations (both for photos) for an ASIN that we haven’t sold since early 2024. This is a product from a manufacturer from whom we purchased direct until they decided they were no longer going to allow any 3Ps on Amazon, after which I sold all of our stock and deleted all their listings. Before this happened, I had uploaded the photos, which I obtained from the manufacturer’s content, to improve the product’s detail page.
I remember having read recently around here that ASINs aren’t really deleted unless an inventory file is uploaded, including the ASINs in question with the “Delete” option checked. Still, I don’t think this should have happened, since we of course do not appear on the product’s list of sellers, and haven’t for over a year.
I’ll contact the manufacturer on Monday to try to have the violation retracted, but am still a bit concerned. Let me know what y’all think.
Sellers should always clear everything they possibly can in case it happens again with something else. Having things stack on top of each other will cause a problem eventually, even if it says no impact.
Amazon’s algorithms work in mysterious ways. Maybe it says no impact but what does the ding do to your search rank and other visibility? Nobody knows and better safe than sorry, especially on Amazon.
It does say “High” impact, and I agree with Steve - even if the impact were low, I never wanna leave things alone, especially considering almost every time those violations are incorrect.
Also, not sure that’s the case here, since the policy warning notice does include an email that seems to be from the company that the mfr has hired to protect their brand online.
I just downloaded the Inventory Loader file template, and am trying to download a listings report that shows all the listings that we’ve created to date, so I can fill out the report with the ones we haven’t sold in a while selecting “delete” for the ASINs that I want gone for good. I looked in the Add products via Upload and Inventory Reports page, but couldn’t find it.
If y’all can point me in the right direction, I’d appreciate it!
I think it’s insane this even happens. If you delete it, it should be gone EVERYWHERE, end of story. 99% of sellers don’t even know what a file template is let alone know how to use one.
So, are you guys saying that you can delete it from your manage listings section…it can be TOTALLY gone then if you search for it in your manage listings after…but that it somehow is still showing somewhere?
Or are you saying you delete it from your manage listings section…think it’s gone but don’t actually check by doing another search in manage listings…and realize later it was still in your manage listings (and thus the delete didn’t work) after you get a violation notice?
Occasionally there will be a “zombie listing” which some time after being deleted shows up for sale. My experience has been that this happens less now that it used to a few years ago, but it can still happen.
The more common experience is that the listing is gone from your catalog but not completely removed from one of the Amazon databases somewhere and even years later can still get dinged by a bot for some nonsense violation.
I ended up downloading the report from the Inventory Reports page and selecting “Amazon-fulfilled inventory”. That generates a file with all the ASINs one’s ever created, and holy smokes… there were a lot of them. So many that, even though I could sort it by qty and select “Add or delete - x” for those with quantity 0, I chose not to, because that would’ve meant nuking thousands of SKUs at once. I’m sure that would’ve been fine, but out of an abundance of caution, I ended up downloading the sales report for the last 2 years instead. I then sorted all SKUs by product name, selected those with the name of the manufacturer we’ve had this issue with, and uploaded those listings only (just a dozen of them), marking “Add or delete - x”.
While there are still many dormant SKUs that I could get rid of, I’m leaning towards leaving them alone and repeating the process in the future, should we encounter a similar issue with another brand. While this is a reactive approach, rather than proactive, I’m not really digging the idea of wiping out thousands of listings at once, as I said above.
This is odd… I deleted all listings from the mentioned manufacturer yesterday using the Inventory Loader template (12 SKUs in total). Then, I downloaded (today, a day later) the Amazon-fulfilled Inventory report and all 12 SKUs are still there, while I was expecting those to be completely gone and not included in the report. Not sure if such report keeps a permanent record of every single SKU one has created, while the contributions are indeed deleted after uploading the Inventory Loader template and selecting “Add or delete - x”.
If you are correct about the inventory report showing every listing you ever created, then wouldn’t that include deleted ones? Or did you mean all the non deleted listings?