I am in a rejection loop with CSM. I am an authorized amazon reseller, with both an LOA and a contract, to sell on Amazon for this brand which I have had in FBA since 2008. I recently had two asins flagged with inauthentic complaints which triggered a CSM review. CSM rejected multiple appeals and last week pulled all of my listing for this brand.
An important note about the two asins.
Asin one had a part number change. The company changed from a regional model number for this item to a global. My invoice have two different part numbers. I have already received a letter from the manufacture, on their letterhead, explaining this and that both parts numbers are valid for this asin which I have submitted to Amazon.
The second asin was on sale at the beginning of last year so I made a large purchase. Unfortunately this invoice falls outside of the invoice request date by 40 days, however it makes up 40% of my sales for the last 12 months. When I submit with the invoice it is rejected as I submitted an invoice outside the request date, and as you may suspect, when I exclude the invoice I am rejected for not purchasing enough to justify sales over the last 12 months.
Thursday I had a specialist (shows as a beta program when creating a case) spend an hour reviewing everything and created a new case on my behalf with CSM, I asked for an update this morning and have not heard anything. The case is still showing as “work in progress”. I’m in a hope for the best plan for the worse mood right now. Assuming my seller support assisted case is rejected, I was wondering if anyone would have any advice, anecdotal or experiential, regarding how to get someone at Amazon to give me a holistic review.
Thanks in advance