Now I am more confused - I see a damaged item, and it is clearly yet another victim of the STUPID PAPER BAGS that amazon uses, so I need to rebut Amazon’s claim of “customer damaged”, when the return reason is “arrived damaged”.
I need to be able to link returns to reimbursements to make sure that I do not complain about orders where Amazon correctly admitted that they caused the damage, rather than blaming the customer. This has nothing to do with A-Z.
It has nothing to do with AtoZ.
It also has nothing to do with SAFE-T claims.
You need to file a reimbursement claim through seller support, but there is no way to tie an item to an order. Amazon does not give you that information. Amazon can look that up with the LPN, but we can’t.
Then how do I tie “customer damaged” claims by Amazon to the customer comment / return reason “arrived damaged”???
You can’t.
I go through the items Amazon returns to me and assess them without any idea what the return reason was. Anything that looks off, negligent, deceptive, or thievy, I file a claim. LPN, pictures of the item, pictures of a new, non damaged item for comparison when relevant, which it usually is.
Can’t you look up what order the LPN belongs to by going to Reports>Fulfillment>FBA Customer Returns and putting the LPN number in the LPN field?
Why, so you can!
Reports are not my thing.
@MissMeliss posted how.
EDIT:
To be honest though, I’m not sure this changes anything unless you want to file reimbursement claims for the return shipping on undamaged items that buyers say is damaged for free returns. This isn’t always true, but for most orders that isn’t worth my time. I guess it depends on what you sell, and how high your return rate is.
Hi @ZaphodBeeblebrox ! I moved this useful FBA conversation to its own topic so that it wouldn’t get lost. Thanks @MissMeliss and @HobbesIsMyTiger for chiming in!
I remember @selg (I think?) describing these when I was only ever seeing a paper/bubble layer combo envelope. But since a couple of warehouses have opened nearer to us and enabled faster delivery, we mostly now see what really are “just” paper bags–no thicker, no layers, and all full-frickin-paper-bag sized no matter the contents. 
So it seems that as Amazon expands its FBA footprint and delivery logistics, FBA Sellers could see more of these types of damages because Amazon is somehow appraising too many products as “safe” in a paper bag folded at the top.
Yes, as a 100% FBA seller, I only have FBM versions of the listings to cover the scenario where Amazon loses so much inventory, I must offer “merchant shipping” to meet customer demand until Amazon is restocked.
So, I never see LPNs until the item is in a “removal order”, and shipped back to me from Amazon, which often comes to me in a box via USPS or UPS, loose, rattling around, no padding at all. So, if I have an LPN, how can that tie back to an order and a return through the twisty maze of passages that Amazon calls their “reports”?
THIS IS THE ANSWER!!!
Just remember, Amazon uses the same level of overwhelming incompetence throughout the FBA returns process, so the item you get back can literally be anything in any condition in a box/bag, so use your own morals to determine what you got back with the LPN#. The LPN# is on the packaging, not the item…
Not saying you should lie or steal, just saying Amazon does is too woefully incompetent, to know if you did. We get most returns where it is obvious nobody even opened the box. They just slapped a sticker over the return label and put an LPN# on it.
We just got back a water ski life jacket instead of a headlight for a Kubota. Nobody looks at this stuff.
Remember, they are not your customer, they are Amazon’s customer so act accordingly.
I wish this were true. The LPN often is the only defacement on the product, and placed over our product label, forcing us to discard the packaging, a labeled bottle.
We do not put another label over a label, as we have standards around here.
That is somewhat rare and dependent on the item. We simply re-label or re-package the item if this happens. Amazon does not determine what an original package or label is when you are the rights owner.
For the overwhelming majority of sellers their items come packaged, especially bottles/liquids that require double sealing or leak prevention for FBA in the first place, where Amazon will put the LPN number on the green bag they usually put liquid returns in.