Here’s the scenario: Buyer buys 1 unit from us on 3/10/24 Buyer buys 20 more on 3/19/24 Buyer gets a refund on 4/18 for 19 of them with the claim of “Different Item” Because of the category, and the “No Returns” policy, these are not going to be sent back to FBA. Safe-T Claims don’t apply to FBA…

Since the overall category has No Returns, what normally happens if the refund reason is less ridiculous? IE, for me, no matter what they pick, if the actual return doesn’t come back in 45(60?) days, the refund gets reimbursed to me. But for you, what normally happens? I would think that would appl…

Unless the return is “Refused Delivery” or “Unable to Deliver”, the product stays wherever it landed. Normal BS returns we see: Damaged During Transit - Reimbursed for these Product Not As Described - My favorite, we get totally screwed - don’t get the product back, don’t get reimbursed, get ding…

You don’t set an order limit on your ASINs? Personally I set limits of 3 - 5 on everything. It’s incredibly rare that someone really needs more than that, and high volume orders are associated with a high problem rate. This could also be a competitor screwing with you.

[image] GGX: You don’t set an order limit on your ASINs? Nope. That’s silly. When you do that, and someone wants to order 9 with an limit of 3, they place 3 orders. We have a lot of people who buy and resell that order large qty’s all the time. Not limiting that or making it harder. Mone…

Prior to having order limits, I had multiple instances where our inventory was tied up with fake orders that stayed in pending. It’s why I started putting in limits on everything. Limiting to 30 does sufficiently address that problem though.

[image] ASV_Vites: When you do that, and someone wants to order 9 with an limit of 3, they place 3 orders. Yes, but then when they want to scam you on returns and refunds, they have to do 3x the work and get 3x the dings. :smiling_face_with_horns: But 9 in your product would be silly, 30 mak…

Well, anyway, because this is FBA there’s really nothing to do here. You don’t even know what happened since any interaction between customer support and the customer won’t be released to you. Could be a scam, or it could be something like they reported a problem with 1 item out of 20, and the CS re…

Yea, I doubt anything is going to happen. SAS manager replied to 2 of my other emails today but didn’t even touch this one yet. I only asked here because I thought someone mentioned being able to dispute some FBA order nonsense like this one in the past but I couldn’t find it. Even thought someon…

Yeah, not a huge deal as long as it’s isolated. The concern here is that maybe it’s a competitor messing with you, in which case they could continue doing it.

We are used to that in other ways. We can just add this to the list.

Did this person just steal $300 from us??????

Selling on Amazon Returns and Claims

papy April 20, 2024, 12:13am 15

Yes, @Image ran into this: https://test.sellersasksellers.com/t/confused-how-can-you-file-a-safe-t-claim-for-a-amazon-fulfilled-item/3674?u=papy.

But @Old-Timer solved it