Since the overall category has No Returns, what normally happens if the refund reason is less ridiculous?
IE, for me, no matter what they pick, if the actual return doesn’t come back in 45(60?) days, the refund gets reimbursed to me. But for you, what normally happens? I would think that would apply here too, but I’ve never had your scenario.
Unless the return is “Refused Delivery” or “Unable to Deliver”, the product stays wherever it landed.
Normal BS returns we see:
Damaged During Transit - Reimbursed for these
Product Not As Described - My favorite, we get totally screwed - don’t get the product back, don’t get reimbursed, get dinged on VOC
INR - We get reimbursed
Interested to see what our SAS manager has to say. Emailed him last night so he should get back to me by Wednesday of next week. SMH
Personally I set limits of 3 - 5 on everything. It’s incredibly rare that someone really needs more than that, and high volume orders are associated with a high problem rate.
This could also be a competitor screwing with you.
Prior to having order limits, I had multiple instances where our inventory was tied up with fake orders that stayed in pending. It’s why I started putting in limits on everything.
Limiting to 30 does sufficiently address that problem though.
Well, anyway, because this is FBA there’s really nothing to do here. You don’t even know what happened since any interaction between customer support and the customer won’t be released to you. Could be a scam, or it could be something like they reported a problem with 1 item out of 20, and the CS rep thought they meant they only received 1 correct item out of 20 and refunded 19 instead of 1. Or it could actually be an FBA error. FBA has made more egregious errors than this before.
The problem is you don’t know what happened and Amazon won’t tell you. Personally I wouldn’t spend any additional time on this other than you asking SAS which they’ll probably tell you they don’t have any info about it other than buyer support gave a refund.
Yea, I doubt anything is going to happen. SAS manager replied to 2 of my other emails today but didn’t even touch this one yet.
I only asked here because I thought someone mentioned being able to dispute some FBA order nonsense like this one in the past but I couldn’t find it. Even thought someone mentioned something about Safe-T Claim which I didn’t think applied to FBA and then I confirmed that last night when I tried to - “order not eligible” FBM / MFP only.
Is what it is and hopefully isolated. The return has not been fully processed, only started. Maybe Amazon will dispute it themselves since it’s a high $ amount. Maybe this is a known scammer to them.
I’ll look back on the order in a month to see what the outcome is.
Yeah, not a huge deal as long as it’s isolated. The concern here is that maybe it’s a competitor messing with you, in which case they could continue doing it.
Good to hear they are looking into it for you. It doesn’t make sense that they claimed 19 of the 21 they ordered were different, unless FBA messed up and actually sent 19 that were not the same item as the other two somehow. They have been known to relabel products with the wrong labels. I have personally experienced that but it was a long time ago.
