Did you know that you can edit the subject of a SS case after creation?

Selling on Amazon
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Just recently found out about this. This is particularly useful in some instances where the case is automatically created but the ASIN in question does not appear in the subject, or nothing at all —i.e. “.”—, making it harder to find it later.

To do this, go to the case and click on the “Edit” button on the top right corner:

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Then, you can update the “Short Description” field and click on “Save changes”:

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I know, this won’t make SS any better, but at least we can find cases more easily going forward :slight_smile:

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I think this has been there for a bit of time.

I clicked it once (a few weeks? months? ago), but didn’t find any use for it, as I put all the information I need in the subject line when I open a case.

But, as you say, perhaps when a case is created automatically - by a mod or whatnot - then it might be useful.

Although I have found mods themselves to be less so… :crazy_face:

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Great tip @Gandalf, thanks for sharing! :star_struck:

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We are al assuming that SS even bothers to read the subject, but I like it!

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This is for us, not for SS, so that we can more quickly find a case using appropriate key words in the subject, instead of the “.” or generic title that’s often generated :slight_smile:

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Can be key during high volume BS times working with the incompetence…

I wonder if editing the subject moves the case to the back of the line or throws this bot or that one into a tizzy? That would be my only concern.

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Precisely my point.

I always change it, if necessary, immediately after a case is created.

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Can you put obscenities in the subject line?

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I keep a spreadsheet of case numbers with my own notes.
I do not trust Amazon to keep a database - look at what they do with our listings!

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