Do we know what happens after 180 days to Policy Violations?

Account Health
, ,
21

I clicked on this

image

then this

image
image596×770 27.2 KB

The issue originated from an fba order, but unfortunately, when I took action, we had no stock in amazon, as we prioritize FBM for this item. So I couldn’t request a bin check.
Unsure of what else to submit, my initial attempt was to attach a PDF explaining why we believed we were pulled in error. I decided to give it a go, even though I knew my argument was very weak.
Needless to say, it got rejected.
I tried to leverage the fact that this ASIN carries a 4.7 rating and we sell thousands of them with very few issues, underscoring the overall positive customer experience, mentioning that this incident appears to be an isolated occurrence within the logistics network.
I also brought up that although the ASIN appears flagged in the dashboard for an expiration issue, the complaint that seems to have triggered it was about faulty packaging.
I was hoping to confuse things a bit to make it seem like Amazon’s fault…
A goofy attempt, I am aware

1 Like
23

I don’t know what happened to my other reply. Anyways, I would have picked the first option because it would have came right off.

Sometimes it’s just easier to accept the guilty plea even if you didn’t do anything…because even if you didn’t do anything, you still have to go through the maze that is Seller Support and you run the risk of what happened to you (which is not getting it reinstated and that violation staying on your dashboard for 6 months).

3 Likes
24

Yes I see. Thank you!
As mentioned, I am just a bit afraid amazon is counting every little kpi possible and then hit us with a bill down the line. Giving more weight to the ‘acknowledgments’ than successful disputes.

What’s cool is that the asin has never actually been deactivated (as also mentioned by Oneida for this kind of violations)

4 Likes