The issue originated from an fba order, but unfortunately, when I took action, we had no stock in amazon, as we prioritize FBM for this item. So I couldn’t request a bin check.
Unsure of what else to submit, my initial attempt was to attach a PDF explaining why we believed we were pulled in error. I decided to give it a go, even though I knew my argument was very weak.
Needless to say, it got rejected.
I tried to leverage the fact that this ASIN carries a 4.7 rating and we sell thousands of them with very few issues, underscoring the overall positive customer experience, mentioning that this incident appears to be an isolated occurrence within the logistics network.
I also brought up that although the ASIN appears flagged in the dashboard for an expiration issue, the complaint that seems to have triggered it was about faulty packaging.
I was hoping to confuse things a bit to make it seem like Amazon’s fault…
A goofy attempt, I am aware
I don’t know what happened to my other reply. Anyways, I would have picked the first option because it would have came right off.
Sometimes it’s just easier to accept the guilty plea even if you didn’t do anything…because even if you didn’t do anything, you still have to go through the maze that is Seller Support and you run the risk of what happened to you (which is not getting it reinstated and that violation staying on your dashboard for 6 months).
Yes I see. Thank you!
As mentioned, I am just a bit afraid amazon is counting every little kpi possible and then hit us with a bill down the line. Giving more weight to the ‘acknowledgments’ than successful disputes.
What’s cool is that the asin has never actually been deactivated (as also mentioned by Oneida for this kind of violations)
Hello ASV, can you confirm to this ?
Is there any condition to when it goes away, like did you acknowledge or let it be ?
That will cause it to entirely go away like it never happened and allow you to relist the ASIN
I’ll offer my experience. In my very early days of selling, I got a “Product Condition Customer Complaint”. Basically amounted to the customer putting the word “used” in the return remarks and being a young account I got popped, removed my listing and blocked me from that specific ASIN. No major damage, I was still fairly new so I didn’t really know how to appeal it (I tried, denied) dropped off after 180 days.
A year or so back, which is years after this, just that exact ASIN of that exact model of that exact brand I had to “Apply to sell” because I was still blocked from that condition complaint years back. Any other model/color/variation from that brand of that item was/is still ungated for me. So I will say yes, if during the initial “violation” it removes your ability to list/sell that item…it will remain for the entire future until you “sucessfully appeal” to remove the violation block (even though it no longer shows a violation on Account Health).
When I click “apply to sell” on that specific ASIN, it essentially brings me to an appeal template to attempt to appeal that same issue from years back and “clear the block”.
We had a policy violation years ago that did go away and before 180 days. Wasn’t related to a yank (and relist), so I can’t talk to that but Amazon’s systems are totally automated so if it’s gone, it’s gone, like Serve Pro - like it never even happened. There should be no reason why a yanked listing due to policy violation can’t be relisted if they violation is gone and the thing that caused it is fixed. The only things that could prevent this are:
Product Recall - don’t even bother, even if it was a single lot.
Counterfeit - it’s hard to believe that an account that got this violation would still be alive, but regardless, that’s something that I woudn’t try to relist either
