Hi everyone,
If we have a violation that remains unresolved up to the 180-day mark, and we don’t receive any other violations for the same asin during this time, what happens next?
(our AHR averages 950)
(specifically, I am referring to a Product Condition Customer Complaint - but I believe any violation)
I mean, does the violation simply drop, or is there something else going on behind the scenes? Does the ASIN remain flagged forever as a potentially problematic product, or does it resets as if the violation never occurred in the first place?
From what I’ve read online, many people seem to believe that everything is resolved or fine after 180 days, but I’m curious about the evidence behind such a statement.
From experience, it just goes away. Sometimes before 180 days, sometimes after. Like it never even happened.
We had a listing violation back in 2019 that was indeed out fault. Was supposed to be there for 180 days. Lasted about 70 and then it was gone.
That’s our only experience, others may be able to add more detail.
I wouldn’t worry about it. Amazon is less concerned about compliance and policy as they are about making money these days (last 18-24 months).
They aren’t interested in losing sellers that are willing to fund their evil empire. With an AHS of 950, you’re obviously contributing quite nicely to their overall revenue / profit.
Hey Steve thank you for the prompt and valuable response as always!
I’m always on edge about these violations, but this answer relieves me quite a bit!
Ours was one that Amazon dropped on us when we were dealing with an ASIN that had been brand hijacked. The violation should have been on the hijacker … but .
Yeah, that’s one of the most inconceivable things on Amazon. We can get brand registered and all of that, but still, it seems so easy to hijack listings.
Plus, they make it hard to gate your brand.
After 180 days Policy Violations go to compost, and once properly decomposed, they go to fertilize a fresh set of New Policies so they can, in turn, grow more policies to violate.
Hi @Spaghetti, though I can’t speak to the ASIN, I can say that while a violation becomes “inactive” after 180(ish) days and disappears from a Seller’s view, behind the scenes, the Seller account will carry the history of having that violation, in perpetuity.
Makes sense. Thank you very much. Does the same hold true if we successfully dispute a violation? Could it be that even after winning a dispute, the account/asin retains its negative history? At this point, I would say that’s likely.
If I’m not mistaken, we have three options regarding violations: dispute, acknowledge, or leave them be.
I guess that all three leave some mark on the account, albeit with varying degrees…
We need a mole for this feels like we’re dealing with the CIA
I appreciate much the insights! We have not yet submitted an invoice. The issue we’re facing is that our packaging is somewhat fragile, and occasionally, the product arrives scattered within the Amazon envelope. Unfortunately, there’s not much we can do about it in the short to mid-term. This is partly because the product has a significant aesthetic appeal that doesn’t align well with practical packaging solutions. The products are originally designed for retail, and our customers expect the same quality experience they have found offline (not the experience of a broken package though ). I really don’t see how this can be improved.
Another interesting aspect is that the violation is labeled as “Expired.” However, the complaint, which seems to have triggered the violation, specifically mentions the issue of a broken package.
I have to come up with something credible. To be clear, we are not in bad faith. We sell many thousands of these and we get punished for unfortunate occurrences…
You need to plan for these occurrences and understand the “FBA Experience”, and design packaging that can withstand the terrible treatment that FBA goods are subjected to while in Amazon’s “Care” / custody.
Not everything is a good fit for FBA unfortunately.
I’ve gotten plenty of aesthetic stuff as a buyer from Amazon that was triple boxed for protection.
It is what it is. Amazon will never change in this regard. The name of the game is SPEED SPEED SPEED when it comes to pick / pack / ship. FBA picking associates are taught not to care on Day 1. Just get it done, anything goes wrong - it’s the seller’s fault.
100% agree.
We also are not the manufacturer, although we are pretty closely connected.
But currently, we have no control on this aspect.
We are a fraction of the worldwide gig of the brand. But I feel like we’ll get there as soon as this gets out of control.
Not sure why it matters that you are not the manufacturer. I see secondary / tertiary packaging added to products that make it look much different than it would in a retail store for protection.
You need to examine the cost of what it would take to add another level of protection to avoid these issues.
It’s not just policy violations you need to worry about. It’s the consumer experience, bad reviews / feedback, and many other things that can destroy what is otherwise a good business just because Amazon sucks and will never take responsibility for their suckatude…
Need to learn how to survive / thrive in the Amazon universe.
I’m quite sure that the manufacturer would have no issue doing this for you because there will be a cost involved where they make more $.
I don’t know the profitability level of this particular product but you do. You need to make that decision.
Thank you for the many insights! We feed Amazon directly with the goods we receive from the supplier, without unboxing the master cartons…
I know, the objection is that we probably should. We are also kind of testing how far we can get with this approach.
We have been selling for many years, but volumes are increasing consistently, and with them, issues are inevitable (at least for us).
I wouldn’t be so sure about this… Although the blame might also be on us, who have not been able to frame it properly.
I love what you are saying! But for some is a bit hard to understand.
.
Maybe 
feels like we’re dealing with the CIA
). I really don’t see how this can be improved.