A few months ago, the private warehouse sent 2 pallets of the wrong items to Amazon causing me a lot of headache. Long story short, I had to make several removal orders to remove all units to my house. After letting they know the problem, the warehouse agreed to compensate on the monetary damage that they caused by giving me rent credits. Now I’m trying to figure out that dollar amount.
Amazon charges for every removal unit. I found the Removal Order Details report. However it doesn’t have the dollar amount that Amazon charges. Even though I found the removal fee per unit rate cards (see below), it would better to have the actual report from Amazon in case if the warehouse asks to see it.
Do you know where can I find the report that has the dollar amount of the removal orders?
Some of the units that Amazon shipped back to my house got lost and damaged. I’m trying to ask the warehouse to take care of them as well because these wouldn’t be shipped back to me if they didn’t sent the wrong pallets. What reasons should I give them to convince them to pay for the lost/damaged units?
have you tried searching the Removal Order ID Number in the Transaction View? You could then download an Excel sheet of each items removal fee. (I wish they added the ASIN or FNSKU in the excel sheet)
Thank you so much! Yes, this is where Amazon shows the cost of removal order. I can’t believe that it was 3X more expensive than when sending the items to Amazon
Let’s see if other people would answer to my other question. Again, thank you.
I was hoping someone else would answer this question to give you the response you are looking for.
I wouldn’t hold the 3rd party warehouse responsible for damaged or lost products shipped by Amazon as a removal order. Mainly because Amazon has a reimbursement process for this situation.
The 3rd party warehouse delivered to Amazon (on accident). Amazon has possession of items. You ask for them returned to you and then Amazon starts shipping the units to your address as requested. Nothing to do with your 3rd party warehouse at this point.
Also, when multiple parties are involved, someone has to eat a loss. Occasionally the seller, occasionally Amazon, occasionally the buyer, occasionally the 3rd party warehouse. We all eventually lose something sometimes, occasionally. Hopefully less often for the seller.
Thanks for your further reply. Yes I understood that the 3rd party warehouse could deny paying for the damages from shipping. I brought that to them because my logic was that if they didn’t send the wrong item, there would be no extra shipping back and forth (hence creating the higher chance of items being damaged). If they deny the responsibility, I would rest my case. It was only a small percentage anyway.
