Does amazon suspend some buyers from RFS?

Just had a return. An item that has been RFS always. When I get the return back I go to fill out a Safe-T-Claim because they returned garbage essentially.

When I went to manage returns I saw that instead of RFS it was Standard Refund.

So went through the process, but could it be Amazon is learning some buyers (this one happens to be in a college dorm) are scamming the system Too often?

I would not be shocked if they do. We know Amazon suspends buyers from AtoZ’s, so this would seem logical.

I’ve wondered if they disable it for some sellers. For a while there, I was submitting SAFE-T claims for most of my RFS returns (I sell clothing so restocking fees are common), and then, like a switch was flipped, my returns went back to being standard refund. I still get a RFS one here and there but not often. I’m super happy with it because it makes processing returns a lot easier for me.

Where do I sign up for going back to non RFS returns?

Right?!? Getting rid of RFS would fix a lot of headaches.

Speaking of RFS headaches

Just had an RFS for an order that was delivered 85 days ago. The return was auto closed by amazon and the customer seems to have just gotten around to returning it.

Yes, they do….you just have to be on top of those returns when they come in since Amazon isn’t refunding them. We’ve had a lot of these….

When I return Amazon or FBA product, I only get RFS if I have allowed Amazon to issue an Amazon credit. If I want a refund to my payment method, it is a standard refund.

Sorry if this does not support the applying discipline to buyers theory.

@Thelunatick did you see that you are no longer alone in RFS seemingly overlooked by Amazon?

https://test.sellersasksellers.com/t/no-refund-on-first-scan-why-not-az-filed/6756?u=papy

And that it might actually be intentional? :winking_face_with_tongue:

https://test.sellersasksellers.com/t/no-refund-on-first-scan-why-not-az-filed/6756/22?u=papy

My only recent experience with RFS has been as a buyer on orders. I have only seem RFS when I agree to take the refund on a gift card balance. If I want my refund on the payment method, I need to wait.