On June 19th I had charge from ebay $1759,80 on my bank account which wasn’t authorized by me. It put my bank account in negative balance and as I was scared of overdraft fees, while the transaction was still on pending I called my bank and asked them to stop the transaction. They put the transaction on investigation. Only after that I went to ebay and found out that there was a technical issue, the night before I’ve been building connection between my shopify website and ebay and the software automatically started listing items on ebay and as there were many listings, the system charged me $1759,80. I’ve immediately removed all the listings and while the transaction was still on pending called ebay, said I was recording the call and I’ve explained my situation: I have explained that I removed the listings and I’ve not used this service and that transaction wasn’t authorized by me.
The lady from ebay went on hold to talk to someone from another department and when she came back, she told me that “Yes, this transaction had to be refunded” just as long as bank had the transaction under investigation, first they had to wait for the bank. I asked, wouldn’t be it late then? She said: “No, because ebay can refund any transaction during 30 days”.
After almost a week, bank came back to me with answer that ebay had to refund this transaction. I called ebay and again on recorded line ebay told me that as transaction was over $700 they had to go with manual process of refund and send it to another department and that the next week I would be refunded. That “next week” was last week. As there wasn’t any refund, at the end of the last week I called again and asked what was going on as bank was charging me overdraft fees. The guy who was representing ebay again started some process and at the end of conversation told me that this money could be refunded or not refunded. After talking to them many times on recorded line out of nowhere it became questionable if they could give me my money back or not. Even though, I’ve not used the service for which this charge was made, even though I’ve never authorized this transaction, they started questioning would they give the money back or not and didn’t even care in what kind of horrible situation all this was putting me in financially, not even mentioning my emotional state as I’m unemployed currently.
As today it was 31st day after that unauthorized transaction, I tried to talk to them again, but out of three customer services I’ve talked to today, none of them agreed to talk on recorded line. The last one told me it was their policy, even though they record every single conversation, out of nowhere non of them wants to talk on recorded line.
I understand it’s not big money for ebay to give back especially while it wasn’t authorized by me and I haven’t even used their service and contacted to them while transaction was still on pending, but if ebay does that to many customers, then it will be a huge money they are making out of things like this one.
So, before I contact to Bureau of Consumer Protection or a lawyer, I just wanted to ask if anyone had a similar situation and how it had been solved?