[eBay] We’re simplifying order cancellations for buyers and sellers

Selling on other Platforms eBay
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Just received this from the Bay…

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I love the seller-friendly bullets and tone. You’ll NEVER see this from Amz.

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Seems to be in line with Amazon’s order cancellation procedures now, minus the “protected from feedback” part

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We’re reaching out to let you know that today, we’re launching an update that will simplify the order cancellation process for both sellers and buyers.

What’s new

Buyers now have the option to request an order cancellation using the Cancel order button before the item is marked as shipped.

What sellers should know

  • • You retain full control to either accept or decline cancellation requests

  • • You’re protected from neutral or negative feedback for any cancellation requests made through our updated process, regardless of whether you accept or decline

  • • You may notice a slight increase in cancellation requests, but should receive fewer direct messages from buyers inquiring about cancellations

  • • In prior tests, this change resulted in a minimal increase in cancellation requests (maintaining an overall average cancellation rate of 1%, with an increase from .9 out of 100 transactions to 1.1 out of 100 transactions), and a notable 25% improvement in buyer satisfaction, which led to a higher likelihood of repeat purchases
    For a detailed overview of these changes, please visit our eBay Community page.
    Thanks for being part of the eBay community.

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