I just noticed a beta option for Real-Time chat on Amazon for buyers.
I have a chat window open for our website so I thought I would give it a try on Amazon.
It may be helpful for buyers who want an instant answer about customizing an item.
Interesting. Any idea about what it looks like on the customer side?
I do not notice anything on a product page.
My guess is the “Ask a question” button under About Seller may provide the Real-Time Chat option instead of the Message/email button.
Interesting, we do this on our own brand websites using a wordpress plugin.
It works well, and actually cuts down on spam from contact forms.
Why is the first thing I think of, this will be something Amazon will punish us for? Like, “Answer this message in 3 minutes or we will electrocute you through your keyboard or phone.”
No chat yet, but I did receive a normal message for a “Package hasn’t arrived”.