This is private label, unique product from me, made by a factory. My packaging has a UPC, because I plan on having some units sold in retail.
I instructed the factory to apply an FNSKU barcode sticker on top of the UPC barcode.
They complied by printing ANOTHER UPC barcode sticker, applying it to the package, then applying the FNSKU barcode on top of the UPC barcode sticker. But neither covers the UPC barcode printed on the product packaging itself. And from what I see it appears the FNSKU sticker doesn’t always cover up the “bonus UPC sticker” which may still be scannable. SMH
The units are en route and nothing I can do about it.
I think this will come down to whether they pass or fail the receiving scan at the 5 FCs I sent to. Any that fail will get manual scans and I will get charged a fee.
Am I understanding this correctly ?
Seller Support said to wait until they arrive and fail, then engage with the warehouse team’s messages.
In retrospect, I should have left the barcodes off the packaging and then just had them apply an FNSKU sticker, or a UPC sticker, depending on where that manufacturing run was going.
Has anyone encountered this before ? If so, how did it turn out ?
And this is why we touch and label all of our products in house…so we know it’s done right.
From what I’ve read over the years, it can be hit or miss. Could be a disaster or could be fine. How many units are we talking about? You could do a removal order and look at them yourself and then make a decision.
You don’t have to worry about this. If it fails at Amazon, Amazon will fix it and charge you $1 a unit or something like that to do so.
Learn from this issue.
With that said, this will affect your APR (Acceptable Problem Rate) - something that is a couple years old. If you don’t ship much to Amazon, a fail with this shipment might put you over the limit and may trigger a “coaching” call with FBA folks.
They are welcome to hold a “coaching call” with me. This issue I really failed at was not having the inspectors there during packaging. I only focused on the production. Lesson learned.
I know this isn’t funny, but no Monty Python sketch could better illustrate this level of “efficiency” .
Seriously, I’m very sorry you’re having to deal with this…and the coaching call that might result.
Exactly, lesson learned. It won’t happen again on your watch, though! And because you shared your experience with this community, maybe another Seller prevents their own snafu along the way, too. We are all here to grow. Again, welcome!
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