Fake "Customer Message" on Walmart, Pretending to be Walmart

Selling on other Platforms Walmart
21

The post from your OP was from the desktop? Your subsequent posts are clearly desktop but the original screenshot looks nothing like anything I see on Walmart.

Do you have the report option?

22

Everything I do on Walmart is desktop. Wondering if the browser is the difference here with what I am seeing vs. you. Using Chrome here.

Walmart is still so antiquated compared to everyone else so it would make sense that the view is different based on the browser.

23

They did something recently, because over the last month(ish) I can barely answer customer messages using an Ipad. The pages & text no longer scroll properly, half the page is frozen. never used to be like this.

24

Try using Chrome browser on iPad and see if that corrects it … it would be interesting to know.

25

I have the same problem on my PC. I have to zoom out to read messages, there is no scroll.

26

There are a couple things where I also have to zoom out (ON A PC) to see certain things with reports and shipments to WFS.

Pretty insane in 2026

27

I always use chrome on the ipad, I even tried the option to “mobile device” vs standard desktop… same issue with Walmart messages

28

Another issue is whatever customer support sees they are just copy & pasting full web pages (or something) here’s an actual message I just received.. there has to be 100 blank lines (keep scrolling) the Formatting is horrific

145 lines to tell me:
Hi, seller! the customer never received the item that was tagged as delivered. This needs immediate resolution. Hence, the customer wanted a (replacement) and kindly process the request as soon as possible."

Sundance Beauty, THIS IS AN ESCALATION We’re contacting you on behalf of a
customer for this order. Note, the customer is also receiving a copy of this message.
Customer
name

        Customer
            order number:
        
            200015120021990
        Purchase
            order number:
        
            129120126150669
        Reason
            for contact:
        
            Where is my order
        Item
            name/number:
        
            Palmers Skin Success Fade Milk Eventone Lotion 8.5oz (Pack of 3)/7460870703
        Agent
            message:
        
        
        
            Hi, seller! the customer never received the item that was tagged as delivered. This needs immediate resolution. Hence, the customer wanted a (replacement) and kindly process the request as soon as possible."
        What
            you need to do now:
        
            
                Reply to this message to contact the customer, and do so within 48 hours, per the guidelines in the
                Marketplace
                    Seller Customer Care Requirements.
            
            
                If there has been no reply to this communication within 48 hours,  Walmart may proactively
                refund the customer.
        
    



    
        Thank
            you for your business,
        The
            Walmart Marketplace team
    



    
        
            
                
                    
                        
                            Reply
                                to customers instantly
                            Now
                                you can respond to customer messages using the Walmart Seller App.Available
                                for US Marketplace
                                Sellers.
                        
                    
                    
                        
                            
                            
                                
                                    
                                
                            
                            
                            
                                
                                    
                                
                            
                        
                    
                
            
            
            
              
                
              
            
        
    




    
        
        
            
        
        
        
            
        
        
        
            
        
        
        
            
        
        
        
            
        
        
        
            
        
    
    
        
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29

When it looks like this, I just read the email notification from Walmart, then type the answer in the message portal. Not worth trying to read it like that in Walmart directly.

30

I think that’s a copy paste issue. I’ve never seen a message on WMT that required a horizontal scroll to read it. :smiley:

31

The email address is not coming from Walmart. If this message were coming from Walmart, there would be a period between sellershelp and Walmart instead of a dash. Spammers use dashes in the links to spoof actual retailers.

Marilyn

32

The first one I got was from “Account Verification” like yours. I just got another from “Business Verification.”

The only difference in the message was the email they wanted me to contact.

33

Most likely the domain they were using was taken down

34

I did report it to Walmart so maybe that takedown was my fault / accomplishment…

I get spam emails all the time about “helping us” and I think that’s what the contact was through the message system…