I kept getting dinged for missing quantity inbound when I’m sure the quantities are correct. This time, I accidentally left two items out of the box. I was sure I would be dinged for those. Lo and behold, they counted all of them and the boxes show no missing items. I feel not an ounce of guilt. Makes up for the items they said was missing.
4 Likes
Is the shipment actually closed and all inventory at its final destination and available?
Before that, as I am sure you know, the counts mean absolutely nothing.
3 Likes
Not yet, but whenever there’s a discrepancy, I use the initial check-in number to dispute and I win much of the time.
1 Like
That kind of depends on where the discepancy happens, at the first check-in/receiving center or other FC after transfer.
The initial check-in was not a unit by unit scan-in of all the items in a package, I believe they just scan the shipping label for what was suppose to be in the box, then when they start to transfer items out to other FCs that’s when they scan unit by unit, and at that point if they couldn’t found that 2 units that wasn’t in the box, I’m sure they would “-” them from the receipt, then by the time the shipment is closed, the system will show they already checked and they won’t let you equest investigation for the missing units.
I had that happen to me even it was the first receiving center misplaced the units during their transfer process. Sometime those units turns up and then get added to my inventory later.
3 Likes
Actually, I’ve been told by more than 1 SAS manager that the receiving process is unpack, dump, belt scan for count, stage for transfer based on the algorithm… Differencesses are caught at the inventories final destination.
Seems to be the way it works judging on how our shipments go, including 2 recent ones that were nearly double received (thousands of units).
The shipments were closed (received as almost double), and only weeks later was the inventory corrected and we didn’t open any cases or requests. It just happened.
4 Likes
Hence the reason, I suspect, that you (among others of the seasoned & savvy vets) have for so long advocated that if one does have their ducks lined up neatly in proper rows, things tend to come out as a wash for those who place more faith in Year-End Accounting than in supposedly accurate GUI displays available from this or that Seller Central Dashboard @ any-given moment in time - or in opening a Seller Support Case every time something seems amiss from a dependence upon said Seller Central widgets and/or the Dashboards which host them.
3 Likes
Or it may work out in three years or so. Many of us remember when once you sent items to FBA, it became a mystery tour from sea to shining sea of your products.
They would give the number they thought (often wrong, and always the sellers fault) and then the only status was “Transfer” until the end of time. At least that is how if felt to me.
We had one item I remember, a very hot one that sold four years after we had last sent them. Never ever showed up on in our stock until that sale came along. Never even showed up in our inventory. One day a customer found it, got a deal since the price had inflated over those four years. Proof they (Amazon) are not always right.
Thanks @Amazon_Seller for posting. This kind of stuff is fascinating and confirms they do make errors.
It looks like @Dreamscape-Studio has seen the same thing we have, I bet we all see it, or just got used to it and move on knowing it will work out. Sort of like the frog in a pot of heated water.
And thanks especially to @ASV_Vites for a vision through the eyes of someone that can afford an Amazon SAS manager. Your help here on the Sellers ask Sellers forum makes a big impact. Many look, read and learn. Not all talk or don’t take the time to talk.
We just sent a “confusing shipment” a mixed box of items but at first glance you would think that some were the same. “Some of these things are not like the others, some of these things are not quite the same.”
While all items were properly labeled with our barcodes, we no longer trust the “dump on the belt and scan” process. Items were wrapped in light craft that were the same size, SKU and UPC with a big sticker, “This is NOT a set, one Group of the same Product please open and scan. Do not resticker.”
Trying to make it easy for them to not mix them up or worse put new labels on them.
Heck, if I could put a prize in the package, like cash, cookies or candy I would. I imagine the metrics they have can be as silly as the ones we get.
5 Likes
Shipment has been closed for a good while now. They never hit my metrics with a discrepancy.
3 Likes