Customer claimed to have not received FBA order.
Amazon - We will adjust your seller account accordingly. Does Amazon cover this possible fraud or am I just expected to eat the loss?
FBA for nearly 2 years. 1st time this has happened.
This is where reading the instructions pays off in lack of stress.
" Note:
Sometimes a customer is refunded for your item, but the item isnāt returned to a fulfillment center within 60 days of the refund. When this situation occurs, in most cases weāll charge the customer and reimburse you."
I strongly recommend you read the policies you agreed to when you signed up. You can read about the policy for this question here
You have been doing FBA for 2 years and have not read what Amazon is and is not responsible for yet? 
3 Likes
Not to justify the situation, but I would bet pretty good money that the huge majority of sellers, both FBA and FBM, have NOT read anything contained in the one sided āagreementā that we were all required to āsignā to sell on Amazon.
Their version of āfine printā makes most writers of fine print appear angelic in comparison.
6 Likes
I could see not reading all the fine print about the boiler plate stuff like IP, and services, etc. But I would definitely read about how my inventory and customer refunds are processed if giving someone my inventory. The idea that āfraudā is a concern when the instructions have not been read is kind of hilarious IMO.
It reads harsher than it was intended, but then again the OP is suggesting the customer may be, quite possibly, coulda perhaps, kinda sorta, without a shred of evidence be a thief, when Amazon is not exactly a pinnacle of competence. 
3 Likes
To add, you can look at your FBA returns here to get a nice picture of what is reimbursed and what has been physically returned.
2 Likes
Sadly, Iād be willing to offer a propositional bet at no little odds that such is so, w/ a strong expectation of even outlandish odds actually being in my favor.
Thereās a reason why thereās sprung up, since the advent of dumbed-down mobile computing devices winding up mesmerizing folks even further than they were with the advent of The `Net, a whole cottage industry chock-full of profitable entities touting one or another variation of this message in multiple communication mediums:
Sigh.
1 Like
Wow. We get like 5 of these a dayā¦
You will be reimbursed in 60 days. Maybe slightly less.
6 Likes
Or it will show up back in inventory because it rolled under the drivers chair for 2 weeks. 
4 Likes
Iām just getting caught up on sleep after closing out fireworks Monday ā¦ but isnāt this about a Return? The OP mentioned an INR.
This can sure happen though.
3 Likes
INR for FBA is treated as a return by Amazon from the seller perspective. If the inventory arrives back at the FC it will go back into inventory, if 60 days goes by and the inventory has not been returned, Amazon reimburses the seller.
Many claims of INR are simply late complaints, and Amazon will provide the opportunity for the item to be retuned either by the logistics network or the buyer, but either way it is Amazonās responsibility if an item is not returned to the sellers inventory.
1 Like
Wow. Amazon actually throws sellers an actual bone occasionally. Iām pretty much shocked to see that.
1 Like
Itās actually the number one thing they HAVE NOT screwed us on. Lost inventory is a second, but their invoice game makes it a distant second place.
2 Likes