So do we ever get any explanation of what happened to prompt a refund from Amazon, given that we lose money on each and every one?
And what’s a “General Adjustment”?
When the wife slaps you on the back of the head?
Had to
Sometimes the temptation is just to great to pass it up.
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A general adjustment is generally what’s used by support to give seller’s money away to the buyer when the return period has passed.
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From MY wife, that’s not an “adjustment”, it would be a “concussion”.
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Did you see that on the FBA returns report or somewhere else? Was it for shipping credits. We had one a few weeks ago where the customer paid for expedited shipping and the “general adjustment” was for the shipping cost only.
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It says it as the reason in the email you get when a refund is issued.
Sometimes its for shipping only, other times it’s a full refund.
Our people won’t begin compiling last year’s Return Reasons Report for upper-level review until the next business quarter, so barring unforeseen event(s), it’ll be some time before I learn if 2023 is the year that our General Adjustments surpass the 1000 mark since 2011 (that score saw a sharp uptrend in the wake of the infamous 2018 scandal over improper assignments of General Adjustments, suffered another spike in the wake of the maladjustment’s Amazon unwisely embarked upon to address the unprecedented onslaughts fomented by the COVID-19 Crisis scare, and has creeped closer to that mark, for us, for three damn years).
Still, through it all up to this point in time, the % of General Adjustments which are evidentially-attributable to Amazon’s double-entry bookkeeping methodology for shipping services (FBA & FBM alike), for us, remains far north of the 90th percentile.
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Yeah, mine was a full refund, hence my question.
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The short answer here is, no, you will not get any kind of explanation.
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Wanted to revisit this question in a different direction.
We had a customer who ordered a customized item. It was very personal as the customer had recently experienced a death in the family (3 days prior to ordering). Customer had ordered from us 5 years ago. Upon receiving the current order, the customer was emotional (probably triggered by reading what she wanted inscribed and only 10 days after the death) and emailed us. We will just say the email was a hot mess and full of emotion.
We decided to process a refund understanding the customer was in distress. We choose to use the General Adjustment as the reason since nothing else truly fit the situation.
We haven’t done a refund in years but, in the past, the refund was processed quickly by Amazon. It has been a few hours now and, although the order shows refunded, the refund has not posted to the payments section.
Could this delay be due to using “General Adjustment” as the reason?
Or is Amazon just slow in processing refunds that the seller executes?
We don’t want the process to be a hassle for her with what she is going through already.
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We ourselves also have a very small sample size - an average about 1.5 refunds per year - but I’ve noticed over the last several years that Amazon is taking 24 hours or more for a refund to be fully processed…
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Thanks for confirming …
We will just have to watch and hope that Amazon doesn’t drop the ball on this one.
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All my returns that fall under my “Returnless resolutions” policy are coded as “General Adjustment”.
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