Wanted to revisit this question in a different direction.
We had a customer who ordered a customized item. It was very personal as the customer had recently experienced a death in the family (3 days prior to ordering). Customer had ordered from us 5 years ago. Upon receiving the current order, the customer was emotional (probably triggered by reading what she wanted inscribed and only 10 days after the death) and emailed us. We will just say the email was a hot mess and full of emotion.
We decided to process a refund understanding the customer was in distress. We choose to use the General Adjustment as the reason since nothing else truly fit the situation.
We haven’t done a refund in years but, in the past, the refund was processed quickly by Amazon. It has been a few hours now and, although the order shows refunded, the refund has not posted to the payments section.
Could this delay be due to using “General Adjustment” as the reason?
Or is Amazon just slow in processing refunds that the seller executes?
We don’t want the process to be a hassle for her with what she is going through already.