FBA Return Emails - BIg Spikes / Lulls

Fulfillment by Amazon FBA orders and Customer Services
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Noticed something the last 4 weeks where return emails wax and wane. Can go a day or 2 or more with no return emails, and then we will see 10 or more in a day.

Very unusual, based on experience. Returns are not allowed in our category so the reasons are always:

  • Order not received
  • Missed fulfillment promise
  • Refused delivery
  • Damaged in Transit
  • The occasional “Product Not Described”
  • General Adjustment where Amazon CS decides to hand our $ back for some reason.

My point is it’s been very irregular and not a normal cadence based on what we have seen the last 7 years.

Anyone else seeing this with FBA return notifications?

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Our returns are only 1.2% and are like yours, not allowed as it’s a personal care item, but I have noticed they seem to come in batches and not one at a time like you would expect.

-Ana

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I’m not FBA, but this sounds bizarre. Why would they stack up return notifications? :thinking:

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