❗ FBM ALERT: Amazon removing 2 day default handling time option

[papy]

@Dogtamer

Among the many attempts to get the go-to FMT/CMT member for matters of shipping, KJ_Amazon, to look into this is SAS’s own @Lost_My_Marbles’ post from several hours ago over there:

Was it this one? I can’t see handles. KJ responded but…

Seller_xOzG1wCEEmFAt
In reply to: KJ_Amazon’s post
5 hours ago

Amazon reps… please stop giving “Answers” without checking on anything. It is no better than the bot-driven garbage that we get from Seller Support. It’s so frustrating when no effort is made

The issue is not handling time.

The issue is clearly a communication error between Amazon and USPS. E.G…Amazon is making a delivery promise for a small light item of 3 days based upon USPS Ground Advantage. However, when we go to ship the item just moments later, Ground Advantage ($3-4) is not one of the options we have. Instead we are forced to use UPS for $8.50.

This is because Amazon’s interpretation of the quote data that USPS is providing is wrong. I can go to USPS with all of the same info, and it will quote me a 3 day delivery to Illinois. Through Amazon Buy Shipping, the same service quotes 6 days, and thus I cannot ship that way because it “Will not arrive on time”.

If I ship outside of Amazon, I risk getting in trouble. You are forcing us to use a broken system. Please fix it.

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KJ_Amazon
In reply to: Seller_xOzG1wCEEmFAt’s post
26 minutes ago

Hello @Seller_xOzG1wCEEmFAt.

The Delivery Promise being calculated at a different time than the shipping service options can lead to the service used for the promise not being available.

Sellers have the option to purchase shipping outside of Amazon Buy Shipping if it does not offer their preferred shipping method, though I am aware this potentially presents problems.

I am sharing these threads with our partner teams. These teams are investigating orders to ensure the correct shipping options are being offered, accounting for the extended transit times during peak periods.

I will post any updates that I receive.

… so again I say…

FYI - USPS Site is not fully Ground Advantage Integrated

It seems like KJ might not be fully aware that GA offerings through Buy Shipping are behaving inconsistently, for both under and over 1lbs, which appears to be a glitch on Amazon’s end–not based on actual USPS GA transit times.