Yeah you click the mail envelope * on the top right there are “Links”
Stupid Amazon. A modicum of consistency would be nice on occassion.
Remember this part:
I have the app and usually answer quickly, but more than answer, I’ve become very good at hitting “no response needed” before answering. That case if I get a “why is your red product red, I wanted yellow, not red” message, and I “forget” to answer it, it doesn’t matter if I do eventually answer it on the 25th hour (which I’ve obviously never done)
Seriously, we have to be under 2 hours to get green? Totally unfair to start red at 12 hours…since they allow us 24 hours. Come 'on.
I used to have it.
I don’t recall ever having even close to 40 customer messages in a month.
386 last 4 weeks - Most are just due to a lack of patience and allowing the the last estimated delivery date to come and postman scanning as delivered early so they don’t have to scan on the route
The link to that dashboard has vanished for me.
You should also be able to see your response time under Messaging Metrics…
https:/ /sellercentral.amazon.com/messaging/metrics
Amazon says I respond in 6.4 hrs, but I make no effort to. I respond when I see the message, usually under 24 hours, sometimes not. 
But then, I only average 5-10 messages per month, so it’s not a big priority.
Most are just due to a lack of patience and allowing the the last estimated delivery date to come and postman scanning as delivered early so they don’t have to scan on the route
You must either do huge volume compared to me, or have more issues with your postal service, or both because I ship almost exclusively by first-class mail and almost never get inquiries about delivery times. I might get one of them for every five hundred or so packages mailed. 
about 100,000 first 4 months.
With lots of orders comes lots-o-problems
It’s the only thing I can think of is that they scan early.
The tracking shows as delivered.
We tell them to wait till last estimated delivery date xx/xx/xx and most reply back that it came the next day or withing the next 2 days
FYI … The above link has a space between the / /.
https://sellercentral.amazon.com/messaging/metrics
When you click the mail icon on the upper right and the email page opens, the link is in the right column as Messaging Metrics
@Roxy … this is great info so thought we would make sure it was easy for everyone to find.
{{{ Just backing you up!!! }}}
Different product category, different type of customer…??
For sure. But one of those made me laugh. My answer to ‘I need this as quickly as possible’ would have been “OK”. 
Because hey, they just made a statement, they didn’t ask a question, such as - can you deliver this any faster than the promised date? And a statement needs nothing but a simple acknowledgement as a response.
We saw this occurring right after DeJoy took over and thru COVID. Post Offices and mailmen (mailwomen) are (or were) tracked on the scanning for on time delivery scanning when we worked there. Some route people would scan in the AM before the route (not suppose to but do) which creates some difference. But you could tell these scans by the early morning scan time. The ones that were scanned and delivered a day or two later could very well be ones that were handed off to a 3rd party to put in a mail box (like a UPS mail box). Mail box places are under no time restraints so they get it out as they can … be it a day or two later after USPS delivers to location.
When it gives you that box that you need to sign in on the link, just highlight the link and open the link icon and close it. It will covert it to a regular link like in your post above. 
I don’t understand what this ‘code’ means exactly, but ok, it works. Appreciate the tip!
Have you tried…
One-woman circus here, so I answer when I answer, although always within 24 hours. I’m not always online, I don’t have a cell phone, and I turned off all annoying noises, flashing gifs,etc. alerting me to messages, emails or whatever.
Once I see the message, I answer the nice ones immediately. I don’t recall anything nasty, but I occasionally get ones like, “Wow, I’m so glad you do custom! Can you make something like ABC but pink instead of green and also a little larger but with a different middle bead, and show me pictures with these 7 variations so I can see which one I like best?”
I wait several hours before answering those, because excessive swearing reflects poorly on my professionalism. Then I send them a drippingly polite massive wall of text explaining why I can’t do that, and cross my fingers that they never contact me again.
Same
Amazon says I respond in 2.93 hrs. I don’t get many messages on Amazon, but communication with customers and clients for my non-Amazon business is majority email, so I am always checking that and just respond to Amazon messages within the same time frame. 