I didn’t know messaging metrics existed, but of course they do! Amazon says I respond in 1.05 hours.
I’ve actually cancelled all orders from a customer when they do that to me – and say In order to avoid confusion and make sure you order the item and size you like, I’ve cancelled all orders and let’s just start over.
Do you remember when this was displayed in Seller Central and you would get warnings if you didn’t respond quickly – like your account could be suspended??? Amazon measures everything they can think of.
I put my phone on silent from 8 pm to 6 am. I answer everything for sure once a day by 9 am. During the day – my phone is handy if I get an email notification. So I can still go shopping at Walmart etc…and work from there.
We respond to all customer emails by the next EOB (6pm) or sooner, so if it comes in at 8pm on Wednesday or 4pm on Thursday, they get a reply by 6pm on Thursday. If it comes in at 10pm on Friday or 1pm on Saturday, they get a reply by 6pm on Saturday (pretend EOBs on Saturday and Sunday).
We rarely get customer emails, though. We used to get more scammer emails on our website than now, though.
As said on the other thread…
We reply “If you are not completely satisfied, you are wrong.”.
The only right answer +1
Do not know if this was mentioned down wind, but
If you have no messages listed in the left part of the messages screen, then (at least for me) the “Customer Service Dashboard-Beta” link on the extreme right will not show.
But if you select any of the drop downs on the left like “All Messages”, THAT CONTAINS A MESSAGE, then it is shows
I reply same day. It may be within 5 minutes or it may be within 23 hours. I get to all within 24 hours…
Got my address verification “postcard” today. Address Verified Successfully along with everything else. Should be good to go…LMFAO yeah right…
Appears that my verification is complete now. We shall see…