I woke up this morning to a bunch of Helium 10 notifications about lost Buy Boxes. I log into Amazon and sure enough none of my 5k+ listings are not Buy Box eligible.
My account is healthy and no warnings.
I created a case and was as expected spoon fed a bunch of BS.
I created created a thread on NSFE with the case ID and tagged a bunch of mods.
This is coming at the worst possible time between already down sales and manufacturing issues, I really can’t take this hit right now.
Is anyone else experiencing anything similar?
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Check the categories of the items, Amazon is known to mass change item categories (and do it incorrectly) and knock the buy box out)
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Unfortunately this does not appear to be the case. I downloaded the updated prefilled feed file for one of my listings and the category has not changed. I uploaded the file anyway and still no Buy Box.
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Reopen your case and ask to “escalate to a Category Manager to see why it was turned off.”
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Will do. By chance, are these the same people as the beta SS “Specialists” ?
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So I did reach out to the “Specialists” right at 11:00 AM EST (they are available starting at 8:00 AM PDT on weekdays) . “Sueann” did seem much more helpful than the standard CSR. I did get the impression she was actually looking into it and trying to figure out what was going on.
Reaching out did create a new case with a bold blue “Specialist” logo in my case log.
She considered the category aspect as well and also came to the conclusion that that was not the issue.
She then tried a “catalog refresh” which did not fix the issue.
In the end she escalated to the “partner team” .
Guess all I can do is wait.
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