So I am noticing that when go to Feedback Manager & request removal and the the dreaded "We have reviewed this feedback and found that it is not in violation of our guidelines and has been retained. "
If I go to the case I only get the options for PHONE & CHAT when reopened.
I choose chat and most of the time I can explain the issue right there and the CHAT guy/gal actually can remove a feedback.
Anyone else just get Chat or Phone. It’s so much better than re-opening a case & going back & forth over & over. It’s handled right there & then.
Also, is it just me or do some A2Z claims get stuck forever?
I’m assuming these are Bad actors that Amazon has identified and not paid out.
Yes, we posted a thread about this a few weeks ago…..I personally wouldn’t blab this everywhere because it may not be for all sellers and we wouldn’t want this nice option taken away.
Not having the issue with claims, though…
Oh my goodness, this is INSANE! I got a feedback removed in 8 minutes total (4 of that waiting for agent to connect). This could be a complete game-changer if kept on the low and not abused.
I have NEVER had a feedback removed via the old way, even when some were crystal clear violations (mostly either profanity or personal information). I basically just gave up as my ODR buffer is high enough they don’t threaten me, they are just annoying.
This was quite the breath of fresh air. Even if they aren’t all this easy, just the fact to have an ACTUAL chance of a success rate is welcoming.
Crazy how low of a bar Amazon support has set for “delighting” a seller…haha
They have been tinkering with this lately. It was there, then reverted to the old way, then back, then reverted…
We have it again as of earlier this week.
You mean you had the chat option this week again after not having it last week or ?
If so, was it on the same feedback?
Curious if Amazon is just allowing the chat option on certain feedbacks or set of circumstances, etc.
Yup. As of now - it’s gone again…
Typical Amazon
I’d check everything…..mobile versus desktop. See if it changes.
Also, wonder if they remove that chat option after 5 days (which normally is when they consider a case closed….meaning you have to open a new case technically).
Glad to hear that’s an option. I’m guessing it’s for fbm? I’m still angry over the fact that every fba negative feedback is struck through just bc, regardless of the complaint. It makes the entire system a joke to me.
Yeah, this option hasn’t been there for us for a couple months…
Again, I am wondering if feedback has to meet certain criteria for chat to appear…or whether there is some other formula.
I also don’t like the strike-through…just delete it entirely.
