Hello Fellow sellers, I have a question about asking Customer Service to remove the seller feedback regarding the product. The auto request under removal request tab got rejected by the bot , mostly because this is FBM. Previously there used to contact a real human being to reconsider in this scenario. Looks like it is gone. Does anyone know if there is one?
2 Likes
Feedback removal is purely handled by the bot now. If the bot decides that it’s staying then it stays. The option to open a case regarding the feedback was taken away a while ago.
3 Likes
@Andrew have you contacted the Buyer to request removal of the feedback?
Otherwise, unfortunately as @GGX said, beyond posting a public reply, we’re stuck with it:
3 Likes