First time I've seen a mod admit to recent changes and that Amazon will not accept PoA's for certain violations

Post by Emet in the NSFE, 5/17/2024

I can have seen an endless loop for many sellers, since the beginning of 2024, with no path to submit a PoA. I have to say it sucks for them.

Primary issues so far seem to be counterfeit or authenticity. It’s invoices or nothing.

Now that’s not to say there’s no back door … but many (of the newer) email addy’s have stopped working.

7 Likes

Wouldn’t it be weird if Amazon finally has had enough with all the counterfeiters and unauthorized sellers.

This could eliminate 50% of the competition for survivors.

Too much pressure from regulators finally?

9 Likes

I’m willing to bet it’s much higher than that. I’m sure at least 75%, or even more, do not have acceptable sources by Amazon’s standards.

10 Likes

POAs have been submitted without being solicited for years, and have been ignored.

IMO this issue is not suitable for a POA, it is suitable for a case, if the seller did not create the illegal variation.

I doubt it is a new policy, I suspect Emet knows that a POA is by definition irrelevant in a case like this.

We know that Amazon does not have the number of employees required to read all of the irrelevant POAs.

5 Likes

Cough cough Ephr… Rosen… Cough

7 Likes

I meant that a couple of email addy’s might still be active or accept a PoA. LOL.

Something outside of the loopy loop Account Health process.

4 Likes

Whoops. Sorry, my mind apparently was in the proverbial gutter. My bad.

In my defense, I will point out it did work for some people :rofl:

2 Likes

:thinking: Hmm, I wonder if Amazon not being interested in POAs has had any effect on the business of some unscrupulous “reinstatement specialists”? If their business has decreased over the past couple of years, could it be because Amazon has tightened the ship (to the detriment of legitimate Sellers caught in an AmaError)?

Like…if what they offer is only a generic POA template that they share with all of their clients, no matter the issue (for a fee, of course, or a subscription)–but they don’t actually have the know-how or skills to dig into client accounts to find the real problem.

Of course, the flip side is that those same unscrupulous people might be getting more business these days, offering forged invoices and phony supply chain documents. :unamused:

@oneida_books always grateful for your honest, ethical approach and you sharing your knowledge and tips! :pray:

8 Likes

I mean even in the OSFE Amazon was catching people using paid for templated POA’s and telling them so. Most of those caught failed to read the reason they were rejected and some even posted said rejections to the OSFE.

7 Likes

Since 2024 Amazon is not allowing PoA for account reactivation or in the appeal of any violation. You have to appeal the violations on the account successfully. If the account was deactivated, there is no path to reinstatement other than appealing the violations that were on the account at the time of deactivation. Your account score must be 100+ to be considered to reinstatement. Violations will not drop off after 180 days, I think it’s 365 days if deactivated, if ever. If the violation is valid, your only chance is a “path to forgiveness” option (acknowledgement checklist) in the appeal. If you were appealing the violation (not acknowledging it and instead insisting Amazon was wrong), the path to forgiveness may not be available.

If you think they were playing hardball before, now they’re playing war games.

5 Likes

This started in 2023 back when you had to appeal the violation first and then attempt to reinstated the account.

Never, if you get an account suspension. They won’t show on the dash but they are still there.

4 Likes

If your account is suspended and you can log in you should still be able to see your AHR and violations, if any. Is that not correct?

1 Like

Whether a violation shows up in account heath or not, Amazon definitely keeps track of ALL violations on the back end. Just because it “drops off” does not mean it’s not counted against you in some way.

4 Likes

Not always. I’ve seen many a sellers ASIN level violation drop off, but the Account level suspension remain.

3 Likes