[Fortune] Andy Jassy says Amazon has a ‘great relationship’ with sellers. Longtime sellers say it’s ‘the worst it’s ever been’

Not concerned in our case. Broker has been in the biz since the 90’s. Well known and respected. I’ve known him personally since 2003. He represents brands that my partner’s biz manufacture’s for. Not expecting any BS but you never know.

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All of which is another way of saying that if you have enough money there is absolutely NO need to have any grasp of reality.

Jassy is as delusional as Bezos was but at least Bezos acknowledges that at some time Amazon will fail.

Totally tone deaf, unrealistic, and, has most likely never read any posts in the NSFE. Makes me wonder if he and the rest of the top dogs know the NSFE even exists.

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I guarantee you they don’t waste time reading the useless drivel that’s there.

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Agree…

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Well they knew the OSFE existed.

Which is why they needed the NSFE to be more flattering to Amazon… :eyes:

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I’ve read a lot over there at the NSFE

Didn’t really work. In reality, not much has changed in terms of Amazon-bashing / pointing out the glaring unethical / unfair practices that are prevalent in that sewer of a marketplace.

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See, that’s the most frustrating part: It hasn’t always been a sewer for Sellers. It hasn’t always been bot-driven and criminal-friendly.

At some point, any sales channel where 3P Sellers are responsible for 60% of sales has to realize that you can delight the customer and offer Sellers a fair shake.

And it’s not “bashing” or “whining” for legitimate Sellers (like @ASV_Vites) to point out actual problems and concerns, in a good faith effort for those to be remedied, clarified, and/or consistently addressed.

Not that that’s what usually populates the NSFE, but some folks seem so jaded by the repetitive nonsense over there that they think that any critique of Amazon is a personally offensive sacrilege.

Honestly, Amazon has too many fingers in too many pies–but not enough brains to see that as the problem it is. Jassy repeatedly complaining to CNBC about the iRoomba deal feels like the sleazy car salesman complaining that you didn’t let him sell you a lemon, but it sure made clear that the 3P Marketplaces are nowhere even near their focus anymore.

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Kate tells them that it’s great! That’s all they know

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Is there product, currently in production, which permits sale on online marketplaces, not available for purchase on Amazon?

If there is, which would make it a good business opportunity, is it not available on Amazon because of the way Amazon treats its sellers?

If the answer to both questions is no, there is no reason why Amazon needs to change its policies, short of it “getting religion”.

As for the rationale for the NSFE, I do not believe it was stifling seller venting about Amazon. It was to change the nature of the discussions to avoid situations like the SWMNBN situation. NSFE is too boring to keep enough interest, and the public disclosure of identities makes it easier to identify potential defendants other than Amazon.

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We are the US importer of a product line that we sell at retail, but also sell at wholesale to other retailers. The only online platform they’re allowed to sell this product line on is their own website. We sometimes have it listed on Amazon, but with the supply chain issues since Covid, we have pulled it from there. We can’t keep it in-stock on our site consistently, so why give Amazon such a big piece of each sale? If we can ever get back to pre-Covid inventory levels, we would relist on Amazon.

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Sounds like you have a wonderful business opportunity.

Sounds like you don’t need Amazon and Amazon does not need you.

If Andy made nice and told you that you were “special” it seems to me you would probably continue as you are.

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It’s not realistic or necessary for a store to carry every brand in the world.

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Granted, but I would submit that the available evidence does not seem to suggest that the Seattle decision-makers entirely agree… :wink:

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Well, keep in mind that Nike cut ties with Amazon because the 2 of them had disagreements over how their products were being managed on Amazon.

Now I’m sure there’s more to the story than was made public, but this shows how little Amazon is willing to budge even for the big guys.

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Absolutely true, but that does not change the fact that the loss of any seller does not result in the loss of the brand, and it is the only potential negative of having fewer sellers on Amazon.

I suspect Amazon could lose up to 25% of its sellers without hurting the GMV and probably improve its bottom line.

They are unlikely to figure that out because the MBAs they hire know nothing which is not shown on their spreadsheets.

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Yup. I’ll argue even higher. 40%+ would be just fine for Amazon. Looks like over the last few years that they are trying to figure out a way to let that happen naturally or unnaturally, as the case may be.

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This is like saying the shortest 10% of kids can have growth hormone. Eventually, everyone is 7’6".

You return rate will be the highest as soon as all the sellers “above” you tap out.

How is a tech company this bad at basic math concepts?

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This is not true, because there’ll always be crappy products and crappy sellers.

Having high return rates is usually the seller’s fault by selling shoddy products, or not packaging them properly to make it to the customer in good condition.

The volume of trash products being sold on Amazon over the years has gone up, not down.

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Remember that these are the same people who ordered managers to fire a percentage of their teams each month/quarter regardless of their performance.

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Yes :grinning:
We have removed items from Amazon that meet this
criteria in the last few weeks.

Yeppers :grinning:
Tired of the ever increasing fees and lax refund reasons we removed 2
of our most profitable items from Amazon.

It was a very hard decision!

Because of their popularity, sales on our own and
other web sites went up exponentially within days!

Here is the awesome part…
net profit margins went up 50%!

A case of these product might net us $20.00 on Amazon
if there are not “returns” or hgmmm “refunds”.

On our own website… $40.00 in net for the same item.

Caveat… we have never had a shipment damaged in shipping
or a SINGLE return request.

It took a few days but if you have a good product…
you may not need Amazon to sell it.

Yes :grinning:
We found out we can inversely do the same thing too.

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