[FTC] FTC Adds Senior Executives Who Played Key Roles in Prime Enrollment Scheme to Case Against Amazon

[papy]

FTC Adds Senior Executives Who Played Key Roles in Prime Enrollment Scheme to Case Against Amazon
Amended complaint includes significant evidence redacted in initial complaint revealing extensive knowledge of Prime nonconsensual enrollment and complex cancellation issues

The amended complaint is worth a read.

Named in the amended complaint are Neil Lindsay, who served as senior vice president overseeing Prime and now serves on the company’s overall leadership team; Russell Grandinetti, who also serves as a senior vice president overseeing Prime; and Jamil Ghani, a company vice president who oversees the Prime subscription program.

In addition to naming these individuals, the amended complaint includes significant new details of Amazon’s alleged misconduct that were redacted in the original complaint, including the contents of internal company emails and messages that show the extent to which the company and its management team were aware of the misconduct.

The FTC’s amended complaint charges that Lindsay, Grandinetti, and Ghani were fully aware of the issues surrounding consumers being subscribed to Prime without their consent and then facing significant hurdles when trying to cancel. The executives were informed by other Amazon employees in emails, meetings, and presentations about these issues and encouraged to make changes to stop Amazon from tricking its customers, but the executives chose not to act, according to the complaint.