What are the magic words to get a case to the correct group that handles product sizes and storage fee issues?
My product is a simple shrink-wrapped bottle, 8.3 inches high and 1.8 inches in diameter.
Amazon somehow came up with “measured” dimensions of:
- Length: 8.5 inches
- Width: 7.91 inches
- Height: 1.81 inches
So, I asked for a remeasure, and got back an email that corrected the error. “Case closed”, one thinks. Nope, after a month’s delay, no correction actually makes it into the FBA database, and my monthly “inventory storage” report shows that Amazon thinks I am using 4x as much storage (in cubic feet) as I actually am using.
Yet repeated requests have not resulted in a re-measure, not in any follow-up on the case that corrected the measurements. I have gotten every possible contradictory reply and excuse, including:
a) You have 20 of 20 re-measurement requests remaining this month.
b) No measurement was completed as you have exceeds two re-measurements in last 60 days limit
…and a long-winded attempt to “educate” that said nothing about how such a miraculous system might have made such a basic error, pasted below for your entertainment.
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I understand that you are concerned that your inventory may have incorrect weight, size, or cost. I am sorry for the inconvenience this has caused you. I am totally mindful of your situation and know that this is something very important to your business. It would be my pleasure to assist you and ensure to provide you a more detailed information about the process.
We acknowledge your point that this might mistakenly re-measured. We would never want to disappoint a valued seller like you and we always endeavor to assist our sellers with the best of our service, so we can ensure that we fulfill all of their needs.
Please know that re-measurement in the fulfillment center uses a tool we call - Cubiscan. Unlike manual measurement such as tape measures, Amazon uses a variety of sensors instrumented throughout fulfillment centers to capture item measurements. The measurement sensors will capture your item packaging edge-to-edge, including loose material, such as plastic bags, or loose parts, such as handles.
To prevent discrepancies between the size tier that you believe to be correct, and the size tier that Amazon is applying to your item, the following packaging practices minimize size-tier discrepancies:
1. When you design your packaging, avoid dimensions that are close to the size-tier boundaries. To learn more about product size tiers, go to FBA fulfillment fee.
2. Packaging should be snug against your product. Avoid packaging products in loose polybags with excess material, such as polybag flaps.
3. Ensure that loose packaging parts, such as handles, stay tucked against the box.
4. Packaged items should maintain similar edge-to-edge dimensions from one item to the next.
When possible, avoid the following items and packaging types, which cause the most common discrepancies:
1. Soft items that bulge out of its box packaging
2. Deformable or loose packaging, including plastic bags with excess material
3. Packaging with movable parts, including handles that pop out, or floppy string handles
4. Packaging that is close to the threshold between fulfillment-fee size tiers
5. Packaged items that vary in edge-to-edge dimensions, such as one package with a lot of excess polybag, and another package with a tight-fitting polybag
Understanding item package weight and dimensions: Server Busy