This burns me, even though the numbers are small:
Disposition - Defective
Return Reason - The item was not received by the estimated delivery date
Status - Immediate disposal
So, Amazon merely delivers late, the customer likely returns an empty bottle, and Amazon calls the item “defective”, even through it was clearly “customer damaged”.
How to we rein in this behavior by Amazon, and get credited for items that are clearly warehouse damaged, customer damaged, or (perhaps) given away by Amazon, and simply misclassified as “defective” due to our “dispose any damaged items” setting?
Is there ANY way to challenge / control the returns and replacements?
Does anyone have a list of the numeric “replacement reason” codes?
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There’s a numeric list shown on the SHC’s (“Seller Help Content”) Replacements report (overview) (link, Help Hub Rev.)
Also useful is the “Customer Reason” section of the SHC’s FBA customer returns report (overview) (link); it is notable that some of the terms listed there - which are the human-readable headers of that Report - have been changed over the years since that page was first created, although there is little consistency amongst the various places where these codes are displayed.
There is also some overlap, for FBA Returns, with the list of FBM codes shown on the SHC’s Return Reason codes for Prepaid Returns (link).
As is par for the course, there’s often little conformity in both published policy & in the places from which Amazon’s automated mechanisms pull data; the same is true of how such data is used.
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