I’ve been ‘free shipping’ for years, but recently started charging shipping on one product line.
Today I had an order for 3 items, all in one order.
1 of item A - shipping template $9.27 per order + $1.50 per item.
2 of item B - shipping template $11.12 per order + $1.50 per item
Since it is all on one order, how should Amazon handle the per order charge when it is different on the templates assigned to the different items?
There are 3 items and should be $4.50 in ‘per item’ charges added to whatever order charge they came up with.
They charged $3.71 on item A and $7.41 on item B
1 of item A - shipping template $9.27 per order + $1.50 per item.
2 of item B - shipping template $11.12 per order + $1.50 per item
Note
If this had been 3 separate orders, the shipping charges would have added up to $36.01. Since I messed up when I set up the templates, I received $11.12 total for shipping on this one order. But I think I should have at least gotten $4.50 more than that.
The actual shipping charges totaled $43.83. Combining these items to ship does not result in a lower shipping cost.
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The 2 shipping charges add up to $11.12, which is the higher of the 2 templates. (yay)
The $1.50 per item is simply not there. (boo)
My first reaction would be that your templates might not be set up the way you intended. Without seeing your templates, I’m not sure what else it might be.
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My bad. I just pulled up the templates to screenshot and upon closer inspection, the $1.50 per item was for each region except the US mainland. I looked at those templates multiple times today and did not ‘see’ that. Amazing how our faulty memory can alter the perception of what we actually see!
If you had not mentioned “Without seeing your templates” I would not have gone back to screenshot them and would still be in a higher state of confusion than normal.
Thank you
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Amazon calculated yours off of the higher per order charge and split it 3 ways which ended up the $11.21 charge and did totally missed the $1.50 per item charges.
We would be doing per item which would be actual shipping cost of the item PLUS the category percentage fee of that item. (Remember … Amazon charges the fee on the shipping $$$ charged). In other words … for an actual shipping charge of $5 and category fee of 20%, we would have the shipping cost set to $5 + $1 = $6 per item shipping.
Yes you would not be giving a discount on an order with mulitple items … but you wouldn’t be loosing $$$ on shipping.
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