I am having trouble getting invoices approved to prove authenticity of an item.
Amazon said in their latest rejection that they cannot verify my supplier, and that they need my supplier’s supplier information (invoices, LOA, the works). I had an account health rep call me and explained that many suppliers do not provide this information to protect their own businesses. The rep told me I should get their refusal to provide documents in an email, then screenshot it and submit that in place of the documents. They then told me that once Amazon sees I am trying, even if I can’t provide any of the documents they require, they will understand that I am doing the best I can and they will reinstate my listing.
The rep couldn’t understand why I was laughing so hard.
Aw, BLESS IT, the Amazon Health Team thinks the ASIN Reinstatement Team will look at @HobbesIsMyTiger and just say “Aw, BLESS IT, they’re trying so hard out there!”
I am surprised any legitimate authorized wholesale distributor would supply that information. Whatever mental deficiencies the rep has must be less severe than the mental deficiency of the person who decided that was a reasonable request.
Are we assuming that Amazon reps are intelligent, level-headed business people? This might work. There may be some mid-level manager who has finally faced the fact that many items do not have a proper pedigree, and is genuinely attempting to do what they think is best. Their subordinate is foolish enough to tell you.
Emails are fungible. They are just collections of electrons. You could generate a reasonable facsimile, screenshot it, and send it to the same rep. See what happens.
If it works, then this thread would have earned its title.
