How did Ebay handle the Inform Act verification?

To all eBay Sellers

What are your thoughts on this?

View Details: eBay International Shipping



I’ll start by saying that I handle the Amazon side, wife handles ebay (and everything else). But is this actually new? It sounds like exactly what we’ve been doing; international shipments go to a warehouse (IIRC, somewhere in KY), we can even use Media Mail on allowed items; ebay takes care of the rest. That’s been the norm since I’ve been involved with the business full-time (2018 or so). Is this a change? Or were we somehow ā€œspecialā€?

(I’ll note that we are somewhat large; used to be ā€œAnchorā€ status, until they changed the numbers; then we dropped down a notch. Still have Concierge service, which is great)

I took a long break from eBay and started back up again towards the end of last year.
It sounds like eBay could just be doing another round of Auto-enrollment.

There is quite a bit of chatter about it on the eBay forum; one seller mentioned there are extra fees involved; I haven’t looked into all the details and fine print yet.

On a side note:

I saw this post and I’ve never had this happen on Amazon. I’ve had orders scanned late and my LSR rate has not been affected. Has this happened to you?

On eBay, it definitely works that way, (if I print the label/ship-on-time) but the order is scanned late,
I always get dinged. :thinking:

I just went to my Account Settings to opt out of International Shipping and there is a banner.
Unlike Amazon, I very seldom go to my eBay Account Settings.. :smile:

I’ve never heard of Life Lock, I am going to look into it.

Life Lock is part of Norton Security.

Not to defend Amazon, but eBay only has to verify a few hundred Sellers. Amazon has to verify a few million.

Remember only Sellers that sell NEW with over $5,000 in a twelve month period must be verified. The majority of eBay Sellers don’t sell new and fewer still sell more than $5,000 in a year.

I did have to Google IT!!! :rofl: :rofl: :rofl:

I used the previous service, Ebay Global Shipping which used Pitney Bowes to freight forward it worked great but the price was higher than this new service. It was the Kentucky address.

This service is cheaper, and nominally slower. So far no problems and shipments are up to two weeks before the promised delivery time.

Ebay tracking after it leaves the US is a little iffy, but I have learned how to track with a variety of the last mile carriers they use, so I am prepared if a question arises. So far no questions.

This service allows returns on all International shipments, unlike the older service which had the same rules as your domestic returns policy.

Ebay says they handle this for you. I do not know what they mean by that.

Too bad Amazon can’t figure out who these folks are. Would have eliminated a lot of grief for a lot of us used book sellers. :roll_eyes:

Ebay handles all international returns. You are notified that there is a return, but Ebay takes care of it and refunds the buyer out of their pocket. Win/Win for customer and seller. We have had 2 returns so far and it has been outstanding. Much easier than dealing with return shipping hassles on international orders. A+ 5-Stars.

If we get questions about the last mile carrier once the package has been delivered to the eBay FF, we tell the customer to contact ebay. The LM tracking number may also be emailed over or put in their account, but I am not sure.

I suspect that there is a little bit of both of the following going on:

First, Amazon is taking advantage of the INFORM Act implementation to a certain extent to do some house keeping. Let’s be honest, the ACCU hasn’t been a ripping success, considering the billion + dollars invested in it.

Secondly, the INFORM Act is not abundant clear on whether or not the exemptions apply to the verification of Sellers or merely to the disclosure/publication of Seller’s information. Amazon legal likely made a compelling argument that it in the absence of court clarification, it might be prudent to exercise a broad interpretation due to the high cost of violation (it could exceed $50K per Seller).

One tiny bit that hasn’t been discussed under the INFORM Act, drop shipping from a third-party is now illegal unless the third-party has been disclosed to the Marketplace (i.e., Amazon), verified, and disclosed to consumers. § 936 Sec. 2 (b) (1) (B) (ii)

The identification of any seller that supplies the consumer product to the consumer upon purchase, if such seller is different than the high-volume third party seller listed on the product listing prior to purchase.

– https://www.congress.gov/bill/117th-congress/senate-bill/936/text#id690BEEDEE89D43AABBC116B2693BFE15

Quoting for emphasis - this is likely one of the goals of the act, to keep consumers from being ripped off from the egregious pricing from secondary sources that goes on, on the same venue and also other venues across the internet. ā€˜Sellers’ pretending to have the items they offer for sale.

Will Amazon provide a way to disclose legitimate drop-shipping, direct from the manufacturer. Or does having the manufacturer name on the listing fulfill that disclosure requirement.

Agreed.

A most-pertinent question, indeed. I am on tenterhooks in regards to seeing what new permutation of the DropShipping Policy-Enforcement Initiative might be coming down the pike…

Someone had mentioned that Ebay was not to fond of drop shipping anymore either and I was wondering why. This might be the reason.

I only used it for inventory mishaps but I have not done it since the enforcement and won’t ever be doing it again on any platform. Wonder what the Guru’s will come up with next to try and get around it.

Yep that’s what I remember also, took about 10 seconds lol

Theoretically, as long as you stay below the INFORM act thresholds dollar volume limit for your account, you and the Marketplace are not subject to INFORM act verification and disclosures. So multiple accounts, that go dark when they near the twelve month sales volume cap that triggers the INFORM act, would work. All it takes is 21 accounts per $100,000.00 in annual sales.

I created a new topic on Thursday and included a few links (to Amz policy), I usually read through it again after I post it and then went on to check the links and one was linked to the wrong policy page but I couldn’t correct it because it was just past the 15-minute mark.

@papy any updates or thoughts on extending the time? :pray:

Hard no.

We are not authorized to ship our stuff all over the world.

We just do USA only.

Before I had the chance to opt out I had already received an International order, they show as els C/O..

The order gets delivered to 110 Internationale Blvd which is an eBay shipping hub, and when I checked the USPS tracking (on the order) it shows as delivered. (to the hub)

So whatever happens after that is on eBay, we would not be held responsible.

I tried international shipping before and it was a nightmare trying to track orders but this seems hassle-free. After reading the terms and conditions I may consider opting back in, there doesn’t appear to be any risk.

Returns and refunds

We’ll set your international return policy for items shipped with eBay International Shipping, and all eBay International Shipping returns will be returned to eBay. When a buyer opens a return, we’ll refund your buyer and you’ll keep the sale.

You’re protected from neutral or negative feedback, and we’ll remove any related defects, including opened cases in service metrics. See eBay International Shipping terms and conditions for more information.

Fees and charges

There’s no extra charge to ship your items with eBay International Shipping and you won’t be charged the international selling fee. As a seller, you’ll receive the item price and the domestic shipping and handling amount directly from your buyer. To find out what other fees and selling costs may apply to you, see our article on selling fees.

The buyer will be charged US shipping costs that you’ve specified, as well as international shipping, handling, and other fees as determined by eBay. Import charges may be collected from the buyer at checkout or on delivery, either through customs or directly by the carrier. These charges include any customs duties, taxes, brokerage, and other fees.

After my experience with Ebay, I’m not so sure how much better they did. I kept getting emails over and over asking me to verify information, which I did over and over. They never asked for any documents.

Last week I get an email saying that since I didn’t verify what they asked me to (even though I did many, many times), they suspended my payments and removed all my listings. So I called support and they tell me that I didn’t provide the documentation that they requested. When I asked what they requested, they couldn’t tell me what I was supposed to provide or when/how it was requested.

Anyway, I sent them the letter that I got from the IRS the last time I changed the address of my company. Apparently that was all that was needed. Simple enough to fix but not exactly an organized effort, at least not for me.