How do you guys deal with Amazon adjustments for return shipping due to wrong item being returned?

So we sold a buyer a part to put on his existing truck grille….it weighs about 6 ounces and we normally ship it in a 10x10x1 inch package.

However, this buyer returned to us an actual grille! The issue here is the package was 71x17x13 and weighed 15 pounds. Thus, USPS hit us with a $155 adjustment. Aren’t Safe T claims supposed to cover stuff like this?

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Maybe? I know they would cover the loss of the item itself, but I’m not so sure about USPS’s adjustment. :grimacing:

Have you submitted a claim yet? The fact is that Amazon’s precious Buyer actively scammed and screwed you.

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That prior ability to seek recourse was badly undermined when Amazon decided, last year, that members of the Buyer Community were being unduly prohibited by the lack of an ability to choose their own options of returns packaging.

As always, citational references are available upon request.

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Did they though? Buyer sounds like a moron, shipping their whole grille back for the price of whatever small part that was bought to put on it.

It’s pretty shocking that this situation is even allowed to happen. There should be a variance allowed but not this big of a variance in terms of the value / size of the freight.

Are we thinking this buyer was so mad that they did this intentionally? Maybe? IDK. Sounds really dumb.

This is one of those situations where Amazon would require a brain to figure out and make it right. AI can’t do that.

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This doesn’t sound like a scam. It sounds like they also bought a grille from someone else and they returned the wrong thing to the wrong seller. A scam doesn’t typically involve someone ruining their truck to mess with a seller.

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We have had this happen before. Buyer ships back a car fender instead of a fender liner. I doubt its malicious. More than likely stupidity.

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Our friend Jenga did not sell an actual grille, only an accouterment for such, as is explained in the original topic-creating post to this thread.

That - and the fact that Amazon has increasingly enabled members of its Buyer Community to shift support costs from its own shoulders unto those of members of our Seller Community, in increasingly-innovative fashions - is near-undoubtedly the crux of the problem which Jenga is trying to solve.

As our friend Default opines immediately upthread, stupidity is a thing.

Amazon has found more than a singular way to increase its coffers, for many years, by exploiting that particular societal attribute having exposed this or that vulnerability on the “OMG! WHERE Did My Money Go?” side of the equation.

It was not the first corporate conglomerate to follow this path, and I’ll be surprised if it’s the last to do so.

Definitely not a scam……as mentioned, just an absolute moron buyer. The grille looks to be $150 or so based on my research. However, by the time I sell it and pay the shipping and pay the fees, I’m not even close to getting the $150 back. I’m getting like $20 back.

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I did and they refunded me for the item but ignored the adjustment part so I reopened it…

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Nail, meet hammer.

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I’ve seen several posts on NSFE regarding the same issue you had, some of which got charged a LOT more than you did (>$1000).

No idea if they ever got reimbursed for it. But this isn’t a unique problem.

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They just denied it again. I reopened them asking to have it sent to a supervisor.

I know some don’t agree with being charged adjustments when buyers put returns in bigger boxes than normal…but it’s insane they are trying to stick the seller with the adjustments on wrong items returned where they have approved the Safe-T claim for the wrong item being sent.

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Just an update here……Amazon apologized for the inconvenience and refunded us the $150 adjustment.

Just kidding….they told us to kick rocks.

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I don’t think you’re going to get reimbursed for it. I don’t recall ever seeing someone post that they got a solution for this issue. Mostly just complaints that they got stuck with the bill with no path to appeal.

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You had me. I was thrilled! :sweat:

I would escalate to jeff@, personally.

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Nah, when he said apologized it was clear it was a joke. If they reimbursed it’d be something like “This is your fault but we’ll make a 1 time exception and give you a reimbursement”

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It will be interesting to see what, if anything, Quincy is able to do in escalating this case.

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Pleased to say after one of the mods supposedly escalated this situation….I was granted an additional refund of $4.59 yesterday. Thanks Amazon!

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Just in case anyone missed it, he’s being sarcastic. That’s about 3% of the loss refunded, hah, what a joke.

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