Buyer bought 4 items from us all in the same order (so they all have the same order number).
For some stupid reason (besides lying about the return request), buyer initiated 4 separate returns (meaning we were charged for 4 separate labels) instead of just initiating 1 return for all items.
Of course, it did not RFS for some reason. I am thinking of waiting until Amazon auto refunds the order so we can file SAFE-T claims for all 4.
My question is regarding ODR in the event he files claims for all 4 returns in the meantime…this would just hit our ODR once since it’s all the same order number, correct? Or would we get 4 ODR hits?
Good question. I’ve never returned multiples as a buyer. Were they the same ASIN? I just received a return yesterday, 2 of the same ASIN, sent back together in one package, same as it was sent to them.
Could they have been confused about the process on the buyers order interface? Or competition trying to stick it to you?
I would definitely attempt a Safe T Claim for the unnecessary cost of the extra labels, actually all the labels for a wrong return reason claim. It might be a challenge to get it understood.
Obviously I know they can only leave 1 feedback total (not that I expect them to leave one)…interesting that they may count 4 items on the same order number as 4 defects though.
I almost just want to refund 2 of the 4 to find out…LOL.
Not a competitor…just a moron who can’t read and doesn’t know what he is doing. Probably not worth the risk of finding out about 4 ODR hits over $20.
In a rational world there should not be more than one ODR defect on one single order. If you shipped and delivered on time, the product was not defective, there should not be any ODR in that rational world.
I would file the SAFE-T claim and fight any ODR defect if you performed as required on this order. My guess is it would be one claim for one order and it must be stressed that it is for all 4 label charges.
We know this twilight zone is not always rational but I keep fighting for ethical outcomes on principle and hope that I am nudging for needed changes.
i.e if they file an A-z, leave negative feedback, and file a chargeback it’s 3 actions. It’s only one order so it’s only 1 ODR hit. ( I have had the A-Z and multiple chargebacks on one order)
I think they can only open 1 A-z per order then just reopen it until they can’t.
I just refunded all four items in the order in full……not worth the risk over $20.
I do know you can file multiple claims for different items in the same order (as an example….one as defective, one for no refund being done on another item in the order).
I don’t trust Amazon enough to take ODR hits due to their ambiguity on policies.
I think this would be an excellent question for the NSFE, to get an Amazonian on record: How many ODR hits can a single order generate when multiple products have separate claims?
If it counts as 4 orders for your total (so 4 “good” orders when nothing’s wrong), then it would be fair if it counts as 4 negatives if there’s a problem with all of them. If it can only count for 1 good order then it should be 1 defect maximum as well
It’s one order……so personally I think if they filed 4 claims on the same order it would only count as one.
However, Amazon’s computers do what they want.
Honestly, even if a mod clarified it was just one hit overall….I still wouldn’t trust them and if the mod is wrong, is Amazon going to forgive 3 of those? Haha…we all know the answer to this.
It’s never happened to us, so I have no personal experience, but I’ve seen several reports over the years - most-recently, earlier this year - that indicate it actually is a possibility.