How is MakerPlace Doing?

Yes

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That didn’t take long. :confused:

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What is an “order”?

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2FA seems to be fixed (at least for me). I’ve left my browser open for over a week without being forced to re-log in.

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Not for me. If I log-in (with 2FA) in the morning, and if I’m away for most of the day and didn’t have any activity there, then when I got back in the afternoon they’d have logged me out.

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After answering a message and being on other multiple pages this morning, it then required me to log back in. :man_shrugging: :angry:

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July 2024 dates and marketing ideas in :lock: SAS Confidential (members only)

https://sellersasksellers.com/t/an-sas-calendar-of-sales-events-for-ecommerce/2555/19?u=papy

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New feature - Yeah!

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And now it is gone. I just updated firefox so maybe that had something to do with it. :man_shrugging: More likely just Michael’s being Michael’s

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Now I just need some orders to see this new feature.

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Order count balloon on dashboard appears to consistently for me.

Product Image note. I process all my photos with a pure white background but noticed they are still against a grey background on the order detail page. Here is reply from support on this issue.

Hi Wade,

Thank you for providing these details.

I’ve checked your photos, and it shows that it exceeds our required dpi (96 dpi). I understand that your photos are of higher quality, however the system is compressing your photos so it can upload to the website. MakerPlace is a new platform, rest assured that we are working on the improvements to give the best experience to our sellers and buyers.

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Just an update. I created a new listing with the pure white (255/255/255) main image measuring 1600x1600 and 96dpi as noted in the “best image practices” and it still replaces the 255/255/255 background with a light grey 246/246/246 background

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I checked one of my recent pics, 72 dpi but my 255/255/255 still shows as 246/246/246

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A big issue here is makerplace is a losing venture. The piddly fees they’re collecting from sellers don’t even come close to covering the costs to run the platform.

If I were a michaels executive, my focus on makerplace would be showcasing how the platform drives traffic to the main website and how many retail sales were generated from it. Makerplace is basically an advertisement for Michaels.

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During the focus group, I said that (what you wrote) may have been the original plan, but it was short-sighted and not realistic. Of the four people in my focus group, NO ONE bought supplies at Michaels.

When Plan A doesn’t go as hoped, it’s either quit or come up with Plan B.

Plan B is to overtake Etsy as the go-to platform when buyers are looking for handcrafted goods.

I believe MakerPlace can make serious inroads, but I also believe they opened MakerPlace before it was ready. Michaels thought that starting a handcrafted website was the same as running a craft supply website. JUST NO. They needed input from professional sellers, which they got AFTER we complained about (and suggested) a long list of missing features, glitches, etc… I’m guessing they culled coders and organizers from existing Michaels staff — and those people are trying but they’re in over their heads (but learning, I hope). Possibly understaffed, but that’s just a guess.

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Michaels is a public company. Executives at public companies care about this quarter / this year and hitting their targets to get their bonus. Short sighted is the name of the game when it comes to almost all public companies.

Running a successful marketplace is no easy task. Even Walmart sellers complain of things that don’t work right, and that’s a platform that has billions to invest into it.

Another big issue they’re going to run into soon is any of these dropshipper accounts they shut down are probably going to pop back up with different names. Every other major marketplace has automated ways of linking and shutting down related accounts, and they all still have problems with this. Manually responding to individual reports isn’t going to cut it.

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To simplify, to succeed long term a company has to take a three-pronged approach:

  1. Satisfied customers. Product + service > sales
  2. Satisfied employees, otherwise you get poor product, poor service > fewer customers, aka fewer sales
  3. Satisfied shareholders.

If a company is fixated on #3 only, they will lose 1 & 2 as product/service and employee quality suffer as cuts and compromises are made. Once the ballerina goes into the Downward Death Spiral, you know she’s gonna die. Short-sighted executive = short-term executive.

That’s why I said to permanently ban the IP address. I’m sure there are additional ways, but I am not privy to them.

It lowers my blood pressure. Little wins are still a win.

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I was telling my husband that this is what it feels like. Like some top brass person announced they had a new pet project and pointed at 3 random people from the office to make it happen. They are so earnest, and trying so hard to make it happen, but they are waaaaaayyyyy out of their depth and had no idea how big the job was actually going to be.

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Did they really think anyone besides hobbyists buy their retail supplies to make items to sell?

I know some categories can be ok, but no one is making quality handmade jewelry with stuff from Michaels. And anything else…most of us to go wholesalers.

I did used to use their card stock to make earring mounting cards, but they reduced the quality and thickness without changing the packaging, so they’ve burned me forever. I have 1000 sheets of the stuff I need to toss in the recycling…

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Welcome to SAS!

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