I had created a shipping plan in the evening about a week ago for several cases of inventory. Long story short our buyer and seller account got locked because of a fraudulent order on the buyer side. (I will make a separate post about that when I have time). I was going to ship it out in the morning, but after the account was locked I knew it would be stranded when it got to the warehouse. I got confirmation today that Amazon has ruled in our favor for the fraud case and will be unlocking the accounts in 3-5 days (cough cough) so my question is since I had the shipment ready to go, paid for, and confirmed, will I be able to ship later without any repercussions?
I haven’t experienced a situation such as yours, so don’t know what will be the consequence of ship the packages later then you stated.
I think the UPS labels should still be good to use, the shipping date is just to help them to plan, not really a must be kind of thing. As far as Amazon FC side, who knows?
Guess it’s how much you want to risk of having trouble with your shipments. If you don’t care about the paid for shipping labels, maybe you can cancel this shipment, copy/redo a new one, less worry this way.
Yeah I agree, I may just cancel it and start over. Just got off the phone with Amazon customer service on the buyer side and they say they are going to unlock my account within 24 hrs. I guess we’ll see as is usual with AZ.
I do not think you will get an answer, as that is a pretty unique situation that few have experienced.
But my two cents is that there would be no effect or consequences of sending in that order.
In fact, I would bet that all would be fine, even if the goods were received while be suspended.
“Fine” in the sense that the order would be received and processed as usual.
Just that the items would not be available for sale per the suspension.
and that eventually you would need to recall them, if the suspension was never resolved.
Yeah I haven’t really decided yet, it depends on how quickly they re-activate it and what I find in SS when I get back in. If there are no warnings I may just go ahead and ship. I agree it’s a unique situation and we have never run into this in 8 years and have always been FBA so there’s that. We don’t ever have issues with receiving either.
I’ve used UPS shipping labels to send to Amazon several weeks after they were created. I thought we had more inventory than we did when I created the original shipment so just held on to the labels rather than canceling and redoing the entire shipment. There were no repercussions.
But given the locked account situation, I would be careful, maybe confirm with seller support before shipping.
I believe UPS labels are good for up to 6 months, I don’t think you will have any issues. Just ask your UPS driver to scan the label if there is an issue they should know immediately.
Thanks @Neil , I’m happy to report that they unlocked my account overnight and I see no problems listed in the shipping plan so I’m going to ship this morning with the original labels. I noticed yesterday that our products are active with a 1-2 month ship date so that means Amazon is expecting our shipment (we are in the inventory in transit program, don’t remember what it’s called) and the products are sellable if someone wants to wait until they get checked in. Had I cancelled the shipping plan that would have messed things up so I’m glad I waited. Overall Amazon really surprised me during all this with no glitches.
One question I had if anybody knows. Is there a way to separate your buyer account and seller account so this could never happen? I know some people have it that way but I think you have to create the seller account separately and I don’t remember how we did it back in 2015, just that they are linked together so when one has a problem they all do.
I would tread lightly on having Amazon split the accounts who knows what could happen. I did have a question though, when your account got locked did your seller account get “suspended” or were you still making sales? I wonder if you had another user permissions account if it would have been business as usual even if one account was locked.
Funny you asked that question. No, the account was not “suspended” , I was just locked out of it. Since we’re 100% FBA - no issues. However, my husband has a separate buyer account that is linked to my prime account as a family group and his was fine. You may be on to something - I don’t have any user accounts configured, that might have worked as a workaround. I could actually create one for him since he works actively in the business but just uses “our” account when he needs to. Thanks for the idea - not sure it would work, but I don’t think it would hurt.