I don’t see a false report. There is an attempt at intimidation.
It could be if they don’t follow policy and it has to be appealed ( we all know that happens).
This is like saying why bother to vote.
There’s always hope that enough voices raised will nudge improvement even if minimal. Yup one report is a drop in the ocean but many reports of similar FBA customer service fallout might snowball enough to at least be seen.
This is true, but I’d rather let other sellers take the risk of raising those concerns. I look at everything Amazon related like how a bean counter would. If there isn’t +money in an action I don’t do it.
It’s possible that Amazon already charged them, incorrectly.
But it’s also possible (I would guess quite likely), that the customer does not understand a “Pending” charge on his credit card; one that holds the funds, but doesn’t get fully processed until the charge is actually made.
If the latter is true, Apu probably also doesn’t understand the difference and/or failed to explain that in a way that the customer can understand.
Or with a customer like this, little evidence that the customer WANTS to understand.
It’s hard to say, but by the time they approached the seller they were already pissed off and pissed off people are hard to reason with. Having dealt with buyer side customer support myself and how the automated menus/systems give you a big run around before finally connecting you to an inept rep, I would say it’s most likely Amazon’s fault.
And of course, the shipment being significantly delayed is FBA’s fault. There’s 2 ways FBA shipments seem to go. like 98% of the time they show up on time. The other 2% of the time it’s just a mess, it’ll be delayed, delayed, delayed, and finally cancelled a lot of times. Being strung along is pretty annoying. If I get a shipment that’s delayed and isn’t out for delivery the next day, I cancel it and reorder, because otherwise you get an order that gets stuck in a loop.
@HumbleWarrior you were right to report that message to Amazon. The Buyer is using threats and intimidation. That’s not ok.
What Amazon does or doesn’t do is up to you, but Amazon does not hold your reporting of a Buyer message against you, if they decide not to act. But they will certainly hold future order cancellations from the Buyer against you.
And Amazon does log all reports lodged against a Buyer account, such that one or two questionable messages (or returns, or INR claims) might not individually trigger a consequence, but a pattern or repeated attempts will indeed do so.
Always document Buyer abuse through Amazon’s channels, and then let Amazon decide if or how they will handle it. Amazon can’t take action if they don’t know.
And sending something like this after being told that they need to deal directly with Amazon is definitely Buyer abuse.
You did exactly what you needed to do. Don’t respond to any further similar messages and just do the same with them - report as “The buyer is trying to harass or intimidate me”, and then click on “No response needed”. You won’t be penalized for FBA orders that are not delivered on time.