I am trying to verify that we were actually paid for “replacements” sent by Amazon to FBA customers who claimed that a replacement was required.
I understand that I have to wait 45 days or more, but looking at order numbers does not show anything that can be used to reconcile either inventory or payment.
Where does one find this claimed “reimbursement”? I am starting to think that there is no reimbursement, and the seller simply loses an unit from inventory without ever being paid.
It is 60 days. If it’s one of those situation that the original item didn’t somehow makes its way back to Amazon, then from my experience the system does automatically reimbursme the seller for the free replacement after 60 days.
If it’s more than 60 days, you should be able to find the Reimburesment by: Fulfillment report > Payment > show more > Reimbursment > select the time period and order #.
On 2Jun`21, Amazon quietly changed the Reimbursement-claim Time Window from the long-extant 45 days to 60 days, via an email with the Subject Line “Update to reimbursement policy for FBA inventory.”
I’ve posted the text of that email before, such as to this SAS reply (link); there’s no indication that I can see that this supposedly-temporary extension of the window has been totally reverted back to 45 days, although some transactions do appear to be happening faster.
There are some complicated steps to jump through, involving both the Reimbursements Report to which our friend Dreamscape alludes upthread, and the FBA Customer Returns Report, and the Transaction View statements, that we ourselves use to ensure that we’ve not been docked twice - which is something that has been purportedly observed to be the case for Replacement Orders, by some, ever since the last revision of that program.