After an Amazon-assisted screwup, customer and I reached an agreement. She was quite reasonable, and we reached an amicable agreement on a 75% refund.
But Amazon won’t let me do it. The refund page only goes up to 50% - plus 20 dollars. ( And this is a multi-hundred dollar sale, so 20 dollars is nowhere near 25% )
I don’t want to send money outside of Amazon. That could get me suspended.
I tried Amazon help. I figured that if I said that I wanted to give more of my money to the customer, they would jump at the chance. Nope. I can’t even depend on an SS Rep to do that when needed.
Does anyone know how I can do this refund? It should be simple.
I agree completely. I should be able to do it. But for some silly reason you cannot choose more than 50% partial refund.
You can refund 100%, or anything less than 50%.
Okay, I had a quick powernap so I’m thinking more clearly now.
You want to give the buyer back 75% of their purchase?
Then you would withhold a 25% restocking fee from the “other” restocking fee field?
After all, the restocking fee is how much you are withholding from a refund, not how much you are refunding. The only catch is that it would require uploading a photo, but since the buyer wants this, upload a dog pic, who cares.
I wouldn’t disagree, but ever since the 30Sep2020 News Headline Updates to the seller-fulfilled returns refund workflow (link) first brooked dawn, I’ve suspected that the prime motivation was an attempt to prevent the scurrilous scoundrels from manipulating BSR.
Nearly 3½ years later, the available evidence would seemingly suggest that the only thing being prevented is the ability for honest & above-board 3P Sellers to offer Customer Satisfaction as they see fit.
There does exist an .xsd template - i.e., a ‘true feed,’ rather than the flat file “Flat.File.Adjustment.TTH.xlsx” that’s throwing the error for our friend @rms - offered up by the SHC’s Refund Orders - Order Adjustment Feed (link), but utilizing it does require some skill with manipulating XML (“Extensible Markup Language”) files.
These are the direct URLs for downloading the two files from Amazon’s ‘Rainier’ database:
As we can see, the versions are both Release 1.9 - and as was noted at the time of the aforementioned 30Sep2020 News Headline in the ‘main’ OSFE thread re: Issue Concessions/Partial Refunds, “Partial Refunds > $20 - EASY SOLUTION” (still available in the NSFE here), they do not appear to have changed from the version digitally-signed by Amazon back on 12Dec2009.
To be fair, Amazon insisted, in both certain SHC pages which still to this day include that admonition, and by certain members of the FMT @ the time, that this approach was “temporary” - but to the best of my knowledge, it has yet to introduce anything else other than the 3 methodologies we’re discussing in this thread, as after checking the related help files on the subject do not appear to have changed since I last archived them.
