I need to refund an order from July of 2022. The order was FBA (not that this should matter) and it has been archived. I can’t figure out how to refund the buyer for this order.
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I do not have the answer to your question, but I would try the Upload Order Related Files Adjustments [link] feature. Just as a thought.
I have not used this feature in years and do not remeber if it will work on (archived) FBA orders.
If that didn’t work, then I would mail a company check if the buyer provides a mailing address.
I would not contact Amazon Seller Support for assistance with a 2 year old purchase.
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This is, of course, an option, but not a good one.
For one thing, I don’t want to do it. For another, I would only refund my cut of the sale, and this would not add up to the full refund the buyer is expecting.
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Why refund an order from two years ago? … warranty?
Once Amazon archives the order, Amazon is done with it. We tried to look up orders from two years ago and they are all archived. Up until the time an order is archived, you have the option at the top of the order detail page to do a refund … but, after it’s archived, it isn’t going to happen on seller central.
@Old-Timer 's suggestions are probably what you will be limited to.
If the item is not under warranty, we would explain that the item is past the refund period as it was purchased over 2 years ago and therefore doesn’t qualify for a refund and/or return. Customer might not be happy but waiting 2 years to get a refund is a bit much.
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This is a warranty issue. The warranty on this item is 3 years. The buyer has already returned the item.
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There could be couple of other options.
If you and the customer use PayPal, you could send the money that way to the customer if they gave you their email address.
If you and the customer are familiar with Zelle, you could send the money that way with the customer’s phone number.
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If this is an expensive item, is it possible to return it to the manufacturer for repair? Then resell it as refurbished?
Marilyn
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When we send these back to the manufacturer, they reimburse us for the items that meet the warranty terms. There are always a couple they reject for one reason or another, but for the most part we give them warranty eligible parts and they give us money. What they do with them after that I do not know but I assume they don’t repair them.
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What about having your bank send a check to the customer for the amount? That’s what we would do if the manufacturer wasn’t reimbursing the customer directly.
Our bank does this free of charge and since the check is from the bank it eliminates all the risks that come along with mailing a check.
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Why not? Seller support is always so helpful!
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I think you might simply explain that after 2 years, you can only refund your portion, and that they must contact Amazon directly for the remainder.
…but 4 days have passed. What did you end up doing?
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I am trying this method now. It requires an order-item-id. Do you know if it is possible to find this for an archived order? It does not appear on the order report that I downloaded and I don’t know where else to look.
I tried the Order Adjustment Feed page but the links on that page seem to be dead.
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I would but this violates our agreement with the manufacturer regarding warranties. We are responsible for making sure the buyer is refunded regardless of what platform we sell on.
Still banging my head on this. Not enjoying it.
Seller Support insists that FBA orders cannot be refunded after 30 days. Repeatedly.
They also insist that there is no possible way to refund an archived order. This may be true, but I’m hoping it’s not.
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Actually, the Order Adjustment Feed link is alive, but as it pertains solely to XML FEEDs methodology - as opposed to flat-file template-uploading methodology, which is what you presumably would prefer in this situation - it only shows the ‘schema’ to be used.
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Oooookay. I don’t know what to do with that.
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Not trying to kick you when you’re down, but this is unfortunately a perfect example of why also keeping track of all Amazon order information in an off-Amazon spreadsheet is a good idea, especially for warranty products. For when Amazon decides to “archive” data that Sellers actually might still need.
This is exactly why Amazon is not our partner.
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I do keep some information, but the order-item-id did not make the list. I didn’t think I would need it.
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I do not.
We used to save a daily Download Order Reports that had it, but stopped back in 2018. The archived reports do not retain the order-item-id for some reason. Dang it.
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Unless @Dogtamer’s XML somethingsomething has magical powers, I think im out of options re: Amazon refund.
I guess it’s time to explore backup options.
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