We have 3 of these in a row for non-delivery in which all were scanned delivered. Regardless of whether it counts on the ODR, why do they allow this stuff? It still looks bad if I were a prospective buyer. Remove it completely, it makes no sense.
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I agree. It clutters up the feedback that is actually relevantā¦and at some point, seeing several of these does make me wonder about the Sellerās decision-maling or performance-monitoring, unless it was FBA 
(then I am a bit more forgiving).
It definitely sucks to have 3 in a row, especially because that suggests something weird in logistics at that timeānot the Seller being shady.
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Yeah, for sure. Itās more so an indictment of how little feedback sellers getā¦.its 3 in a row but this spans out over a month and a half.
I also feel the formatting that Amazon uses for the wording when striking out a comment makes it look almost fakeā¦.itās not spaced evenly if that makes any sense.
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I hate it, too, but I imagine Amazon does the strike-through to placate those customers who would just keep submitting negative feedback until they see it show up and, after several attempts, would tie up a reps time complaining about their negative feedback not showing up.
A simple fix - given all those āamazingā programmers Amazon has on staff - would be to show the struck-through comments only to those who submitted them. Then again, the upset customer would likely complain if their witty comment didnāt show up on a friends account.
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Iād be happy to see ANYTHING in feedback.
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I agree for FBM orders.
For FBA orders, I donāt mind it staying. There are some sellers who use FBA to launder their garbage, and seeing a slew of struck through complaints, all legitimate but crossed out because they are FBA orders, is a helpful red flag.
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Be careful what you wish for ā¦
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You people think that buyers actually look at seller feedback? I doubt it. I almost never do and the only reason why I do sometimes, is because I sell thereā¦
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If the seller isnāt the brand, I do. Reviews too.
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Definitely reviews but seller feedback isnāt easy to find if you donāt know what youāre looking for.
Iām still of the opinion that the majority of Amazon shoppers believe they are buying directly from Amazon and have no clue that thereās a humongous selling community behind the scenes.
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I donāt think itās a massive majority, but definitely more than half, I agree.
I also agree that my shopping habits are not the norm.
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I can loan you a couple of ā1ā ratings for packages the PO shows delivered but the ābuyerā claims they never received!
Since I refuse to use ābuy shippingā so that I have all my shipping costs in one place across multiple sites those never get a strike through.
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At least a few do. Iāve had more than one buyer let me know that they bought from me because the feedback made them feel confident; especially that their order would be well packed. Of course, these are mainly from the people spending triple digits for a rare book; in other categories, likely a lot less. Book buyers are an odd lot (not as odd as book sellers, butā¦)
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For your category that makes a ton of sense because your buyers are educated and want to make sure the seller is too, and does the right thing. Feedback for handmade sellers and book / collectible sellers, and other categories too Iām sure is critical and is looked atā¦ Iām pretty sure nobody but our competitors are looking at ours. Lol
So I stand corrected. Like many things on Amazon - it really depends on what you sell.
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Yeah, I suspect you are right on that one! Although a customer who is also a seller might have a peek.
But I think if the star rating is good, most people donāt go any farther (and that includes the buyers of cheaper books; itās rarely anything under $100 that has any customer interaction)
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I donāt really check feedback anymore, either, and like others have saidā¦.if I do, itās only because Iām a seller and Iām curious.
I just know Amazon has most buyers backs if there is any issue whatsoeverā¦.so Iām not sure the seller is really important to me with the exception of the product reviews for their item.
I do agree that like 95 percent of people think they are buying from Amazon.
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whatās this feedback you speak of?
I have not seen that in these hear parts for years.
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In some cases, I think it does make sense - if for no other reason than to reveal Amazonās sheer incompetence - as is starkly illustrated by the brushing-scam seller highlighted in this 093025 NSFE post:
https://sellercentral.amazon.com/seller-forums/discussions/t/b1f56906-1d4f-4eb9-b279-e251ca479553
I had a chance to read all of this scammerās Seller Feedback as displayed on their Seller Profile (link), and the fact that Amazon has apparently shut them down (no products are currently listed on the Storefront) wouldnāt seem to excuse the fact that it took it so long to notice the brushing (perhaps as a result of insider help - n.b. the totally-blank āSeller Informationā box, which is somewhat akin to something weāve discussed before in the SAS [link], re: āDetailed Seller Informationā).
An admittedly-cursory examination of publicly-available information re: their address doesnāt lend me much confidence that this scammer will not be back with a new SoA Accountā¦
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The current company name is Piccard Pets Supplies Corp. The companyās former name was PICCARD MEDS 4 PETS CORP. The name was changed on 6/6/22.
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I refuse to think there is some secret word to get feedback removed every time. Thatās an inside job right thereā¦
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