That takes the customer to a page where all of the items (that they have bought) will appear with the ability to leave feedback for any of those items.
2nd Way
Have customer go to their orders.
On the item that they bought from you, click on View order details and on the right, they will see the button to leave feedback.
" Leave Seller Feedback" does work! We received two more FB today after a mid-month drought (plus two received on the 20th) since we changed our request for FB, for a total of 5 in July. Though on the low side, this is within the # we usually receive monthly.
Though @Lost your Marbles gives back-door ways we use to check feedback, I’m thinking the 2nd way plus clicking the bottom storefront bottom are the easiest ways to explain to uninitiated buyers.
Explanation needs to be simple because our buyers, I believe, are mostly older, whose computer skills may be minimal. (Alas, I consider mine minimal-I’m always having to contact daughter or holler for husband!). Older, more polite, folks tend to give FB when asked-younger customers who buy graphic novels/Manga never leave any!!
I apologize, I was not clear in my last post. I didn’t mean to ask for a link to your storefront, but rather to include that link in your messages to buyers. And it looks as if that is what you’re already doing.
I never noticed this before, but if I go to my own storefront and click the “leave seller feedback” button at the bottom, it immediately takes me to a page where I can leave feedback for any third-party seller from which I have ordered. So, if one of your buyers goes to your storefront, that should work for their order history as well.
I have learned something! And I’m glad to see you’re getting more feedback. I did not know there was any other way except clicking next to the order.
I think most people have just become accustomed to ignoring the constant requests – via email, on store receipts, at the end of a phone call, via text, etc etc etc – with which we are bombarded. I try to leave positive feedback if I feel that someone has done their job exceptionally well. But I find that unless a customer is unexpectedly overjoyed with how their order was packed or how fast it was delivered, or they are PO’d about something, most are unlikely to leave feedback. I think of it as Feedback Fatigue.
That’s because Amazon considers that the Buyer Account automatically associated with your SoA (“Selling on Amazon” aka 3P Seller aka Seller Central) upon its creation* is the “Primary” Account.
It usuallydoes work exactly that way - but not necessarily always.
Since the Amazon Seller Community can NEVER rely upon any long-surfing URL to remain inviolate, or even so much as publicly-available, I really need to reproduce that tut here on a safer server (and, perhaps, make it a wiki).
