I think I found one of the issues with SSA and business customers.

Amazon wants you to make sure delivery when the business is open.

I have a business order and my only options are
UPS ground
UPS 3 day
UPS 2nd day
Fed EX 2nd day
Fed EX one saver.

All have a delivery of Friday or Monday.

The business lists it’s business hours as Friday and Monday 10-5,
So No other methods are valid because of their business hours.

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Do you mean “ensure?”

Nothing in your post mentions insurance.

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fixed :stuck_out_tongue:

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Is the ship date today?
Does changing the ship date provide other options?

Does the order show the “Shipping Service used to calculate Delivery Promise” FedEx or UPS or USPS?

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Do you ensure or insure?

There is considerable confusion about whether ensure and insure are distinct words, variants of the same word, or some combination of the two. They are in fact different words, but with sufficient overlap in meaning and form as to create uncertainty as to which should be used when. We define ensure as “to make sure, certain, or safe” and one sense of insure, “to make certain especially by taking necessary measures and precautions,” is quite similar. But insure has the additional meaning “to provide or obtain insurance on or for,” which is not shared by ensure. Some usage guides recommend using insure in financial contexts (as in “she insured her book collection for a million dollars”) and ensure in the general sense “to make certain” (as in “she ensured that the book collection was packed well”).

ensure

Synonyms

This is why we prefer numbers to words …

:smirk:

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Tomorrow

Nope because it has to be delivered by Monday.

All my templates are USPS ground advantage

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Some thoughts;

Does the Seller Central screen for the order display which method was used to calculate the delivery date?

I had an issue when less than 1lb was set, but the item weight was more than 1lb at shipping.

Is your template set to Less than 1lb?
Is your template set to Heavy/Cubic?
Or, is it set to both options?

I was hoping by changing the ship date it would provide USPS rates.

If you change the Ship Date to 12/24/2024, what does Buy Shipping show grayed-out for USPS Ground Advantage? It usually will provide the reason why it cannot be selected.

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The problem with USPS and a business only being open Friday and Monday is that USPS will deliver to a cluster box or through a drop slot (if the business has either) … this delivery could happen on a Thursday or Tuesday with USPS and therefore would not be within business hours. With UPS or FedEx, a business could have it set up to only deliver on those days. Any UPS or FedEx service that would deliver by the last deliver by date would work.

We don’t know if Amazon’s system is smart enough to recognize this but it could be a factor because it is being delivered to a business address.

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To you (and any sane person), it’s an “Issue”.

To Amazon, it’s a “Feature”.

On the NSFE, in a thread complaining about the absurdity of this metric, someone actually advised me to turn on SSA so that I would get this “feature”, as they found it quite useful.
Not gonna happen.

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Be interesting to set up a business account where the hours are 1 AM to 6 AM on Sunday only. I wonder if Amazon would still take the order despite there being no delivery options.

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I don’t understand how ANY shipping option (usps, ups, or fedex) can meet the business hours metric of 95% whatsoever. I have the latter 2 coming as late as 9pm to my house frequently. Only usps is routinely within a 9-5 window.

Has Amazon ever answered how on god’s green earth a seller has control over this? Like specifically what we need to do to meet 95%?

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you think Amazon really cares if the metrics they set are even realistic?
This is a place that banned one of my items as a surgical kit (was a first aid kit) so I asked what made it a surgical kit. They could not give me an answer other than it was a surigical kit.

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I had a water release valve flagged as an illegal automotive part designed to get around emissions laws.

Cracking down on illegal car parts is good. Doing it badly is… bad.

Don’t get me started on the price gouging preventing high price bot which kills legitimate listings.

Amazon’s intent is often failed by its implementation.

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Good candidate for quote of the year.

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It will be a strong candidate for that title this year too.

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