Dear Amazon customer,
We are writing to let you know that we have updated our Conditions of Use, effective August 14, 2026. There are a few important changes you should note:
- How disputes are resolved:
- We have updated our Conditions of Use to include (i) a mandatory pre-arbitration dispute resolution procedure, and (ii) an arbitration agreement and class action waiver. This means that most legal disputes between you and us will be resolved through individual arbitration—a fast and efficient way to resolve concerns directly with us—rather than in court by a judge or jury. You may still go to small claims court, and if you choose to arbitrate, we will pay most of the cost.
- Applicable law:
- We have updated the law applicable to disputes between you and us. Most disputes will continue to be governed by Washington State law, but certain disputes involving personal injury or property damage will now be governed by the law of the state in which the injury or damage occurred.
Please read the full updated terms, including the arbitration agreement, here: Amazon Conditions of Use. The arbitration agreement does not apply to litigation pending before August 14, 2026.
As always, your continued use of any Amazon service confirms your agreement to our Conditions of Use. If you do not agree, you should not continue to use Amazon services.
Thank you for choosing Amazon.
Looks like this is a buyer side change.