Inbound Performance Outstanding: Product Level Defect

Selling on Amazon
1

Never had this error on inbound. I have two instances of “product level defect”.

Each case has 16 units of same sku, and two cases were shipped. 32 units found of 32 expected. But it says there is a 2 “defect quantity”.

and the defect “Inaccurate Item Quantity in Box”. Which is weird because they count 32 of 32. the status even says “Units located. No action required”

Want could be the issue.

2

An idiot at FBA trying to meet their “ticket quota”

We deal with at least 20 of these a year. Dispute every one of them and get this back every single time:

They used to write back that they couldn’t confirm the problem. Now they say they approve our request. It’s funny how they went out of their way to re-word the script to eliminate any inkling that they effed up.

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